Daniel Córdoba

Observer
DISC Type : ci

Director de operaciones at Open English

Bogota, D.C., Capital District, Colombia

Overview

Daniel es Director de Operaciones B2B en Open English, con más de 10 años de experiencia en el sector de las telecomunicaciones, específicamente en operaciones de Contact Center. Es ingeniero de telecomunicaciones por la Universidad Piloto de Colombia y ha demostrado un crecimiento constante dentro de la misma empresa.

Se describe a sí mismo como una persona activa, responsable y creativa, orientada al logro de resultados y a la evolución constante. Sus intereses profesionales incluyen a gigantes de la industria como Google y Telefónica, lo que sugiere una pasión por la innovación en tecnología y comunicaciones.

Ha ascendido internamente en Open English, pasando de Analista de Operaciones de Ventas a Director de Operaciones B2B.

Personality Overview

Value Driven

Assertive

Curious

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Operaciones de Contact Center
Posee más de una década de experiencia en la optimización de operaciones de contact center, enfocándose en la resolución y el cumplimiento de objetivos.
Gestión de Fuerza de Trabajo
Tiene experiencia previa liderando equipos de Workforce Management, realizando pronósticos de tráfico, planificación de personal y programación.
Operaciones de Ventas B2B
Su carrera en Open English muestra una clara trayectoria y especialización en la gestión de operaciones comerciales para el segmento B2B.

Media Appearances

Daniel has no verified media appearances

Work History

2-2023
Director de operaciones at Open English
8-2021 - 2-2023
B2B Sales Operation Manager at Open English
7-2019 - 8-2021
Sales Operations Analyst at Open English
11-2014 - 4-2017
Coordinador de Workforce (WFM) at Atento Colombia S.A
1-2014 - 10-2014
Analista Sr. Control de Gestión at Vocem 2013 Teleservicios S.A (Antiguo Atento Venezuela S.A)

Education

2016 - 2021
Ingeniería de telecomunicaciones from Universidad Piloto de Colombia
Education details unavailable from Universidad Alejandro Humboldt

More Information

Social Presence :

Prographics :

Exp : 11 Location : Bogota, D.C., Capital District, Colombia Job Level : Mid-senior Designation : Director de operaciones at Open English
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Insights For Selling To Daniel

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Help them understand the risk aspect fully while inspiring confidence
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Daniel is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Daniel

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Daniel move?

  • They like to analyze well and then make their decisions.
  • Can Daniel take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Daniel

Personality Compatibility


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