Daniel Newsom in

Daniel Newsom

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Senior Manager, Premium Support at BigID
📍 Las Cruces, New Mexico, United States

Daniel Newsom is a Senior Manager of Premium Support at BigID, specializing in enterprise-level technical support and customer success. His career reflects a progression in leadership, focusing on managing high-touch support teams at companies like VMware Carbon Black to drive customer retention and service excellence.

He has a strong background in leading client engagement, authoring contracts, and conducting code and architecture reviews from his time as a Technical Lead. He once worked directly with a CEO and VP to oversee a key account through a multi-million dollar holiday season.

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Current Role
Senior Manager, Premium Support
Location
Las Cruces, New Mexico, United States
Personality Overview

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Priorities

Topics Daniel cares about

Data Security & Privacy
His career at BigID and VMware Carbon Black centers on the data security, privacy, and governance industry.
Enterprise Customer Success
Focuses on delivering high-touch, premium support to top-tier enterprise clients to ensure success, retention, and revenue growth.
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Career

Work history

2-2025
Senior Manager, Premium Support
BigID
8-2021 - 7-2024
Technical Support Manager
VMware Carbon Black
10-2017 - 8-2021
Technical Support Account Manager
Carbon Black, Inc.
4-2016 - 9-2017
Technical Lead
Optaros
3-2015 - 4-2016
Associate Technical Lead
Optaros
In the press

Media appearances

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Education
Education details unavailable
Mayfield High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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