Daniel Olvera

Inquirer
DISC Type : cd

Customer Support Manager MX at Revolut

Mexico

Overview

Daniel Olvera is a customer service leader with 10 years of experience in training, operations, and commercial roles within the fintech industry. He has a track record of implementing new business lines to increase company revenue and holds a degree from the Universidad Nacional Autónoma de México.

Colleagues consistently describe him as an "extraordinary leader" who is also "extremely human, " noting his passion and focus on continuous improvement.

Personality Overview

Demanding

Judgemental

ROI Conscious

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Customer Experience
His entire career, with roles like "Head of Customer Service" and "Customer Happiness Lead, " is focused on improving the customer journey and support.
Team Leadership
He is described in recommendations as an "extraordinary leader" with a great ability to manage large teams and focus on achieving goals.
Fintech Growth
His experience at Revolut, albo, and Clip, combined with his success in implementing seven new business lines, shows a focus on scaling fintech operations.

Media Appearances

Daniel Olvera - Customer Support Manager MX at Revolut. Featured in TheOrg.com

See Now

Work History

6-2023
Customer Support Manager MX at Revolut
12-2021 - 4-2023
Customer Service Deputy Director at Oplay
11-2020 - 12-2021
Head of Customer Service at albo
1-2020 - 11-2020
Customer Service Manager at albo
7-2019 - 1-2020
Customer Happiness Lead at Clip

Education

2009 - 2013
Licenciatura from Universidad Nacional Autónoma de México
2017 - 2017
High Leadership Communication from Dale Carnegie Training

More Information

Social Presence :

Prographics :

Exp : N/A Location : Mexico Job Level : N/A Designation : Customer Support Manager MX at Revolut
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Insights For Selling To Daniel

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Highlight the competitive differentiation of your product
  • Be crisp while making the pitch

DONT's

  • Refrain from asking too many questions
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Daniel is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Daniel

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Daniel move?

  • Their decision making speed is somewhere in the middle.
  • Can Daniel take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Daniel

Personality Compatibility


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