Daniel Pilling in

Daniel Pilling

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Customer and People Training Manager at United Utilities
📍 St Helens, England, United Kingdom

Daniel is an experienced Customer and People Training Manager at United Utilities with a background in telecommunications and global business solutions. He specializes in designing and delivering agile learning strategies for customer service and contact center operations. Colleagues frequently describe him as dedicated, creative, and highly efficient.

There is no publicly available information about his personal life or hobbies, as his profile is focused on his professional achievements in learning and development.

He has a recognized talent for simplifying complex processes and policies, making them easily understandable for his audience.

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Experience
25 Years
Current Role
Customer and People Training Manager
Job Level
Middle
Location
St Helens, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Daniel cares about

People Development
His current role involves owning the people development and training roadmap for the customer-facing side of the business.
Learning Strategy
He is proficient in various learning and development strategies and is known for designing quality training interventions with business impact.
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Career

Work history

1-2024
Customer and People Training Manager
United Utilities
2-2018 - 1-2024
Customer Training Manager
United Utilities
3-2015 - 2-2018
UK operations Training Manager
HGS - Hinduja Global Solutions
7-2012 - 4-2015
Learning Development Consultant
HGS - Hinduja Global Solutions
4-2007 - 10-2012
Training Delivery Specialist
TalkTalk
In the press

Media appearances

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Education
1995 - 2000
Education details unavailable
Newton community High school
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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