Daniel Ramos

Critic
DISC Type : C

Customer Success Manager LATAM at Adobe

São Paulo, São Paulo, Brazil

Overview

Daniel Ramos is the LATAM Customer Success Manager at Adobe, specializing in strategic planning, relationship management, and data analysis. He has a background in managing major retail accounts like Nike and Whirlpool and holds an Adobe Commerce Business Practitioner certification. He earned his Bachelors in Administration from Universidade Federal de Viçosa.

Outside of his corporate role, Daniel is passionate about music, football, and is self-described as "Powered by arts. " His dedication to culture is evident from his past role as Director of Cultural Marketing for Coletivo 103, an independent cultural production group, where he managed numerous artistic projects.

Unique fact: Daniel co-led an independent art collective for three years that produced over 30 shows and 32 film exhibitions.

Personality Overview

Information Seeker

Critic

ROI Driven

They prefer to do logical analysis and value evidence over emotions.  It is very likely that they will negotiate pricing or other important terms. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Customer Success
His current role at Adobe and previous experience at Linx centers on managing relationships and analyzing performance for major B2B accounts in Latin America.
Arts & Culture
He is "Powered by arts" and was the Director of Marketing for Coletivo 103, an independent group for cultural production, showing a deep personal and professional interest.
Digital Commerce
Holds an Adobe Commerce Business Practitioner certification and previously managed personalization and omnichannel products for major e-commerce retailers like Nike.

Media Appearances

Daniel has no verified media appearances

Work History

6-2022
Customer Success Manager LATAM at Adobe
12-2021 - 5-2022
Product Owner at Loja do Mecânico
6-2021 - 5-2022
Marketing Specialist at Loja do Mecânico
6-2016 - 6-2021
Customer Success Executive at Linx
11-2013 - 3-2014
Estagiário at AGROS Instituto UFV de Seguridade Social

Education

2010 - 2015
Bacharelado em Administração from Universidade Federal de Viçosa
1998 - 2009
Ensino Fundamental ao Médio from Colégio São Francisco Xavier

More Information

Social Presence :

Prographics :

Exp : 11 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Customer Success Manager LATAM at Adobe
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Insights For Selling To Daniel

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Tell them what ROI they can expect
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try too hard to build a relationship with them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Daniel is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Daniel

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Daniel move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Daniel take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Daniel

Personality Compatibility


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