Daniela Belotti in

Daniela Belotti

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Head Special Caring Brazil - Customer Experience at Enel Group
📍 São Paulo, São Paulo, Brazil

Daniela is a senior executive with over 20 years of experience in Customer Experience and digital transformation for large companies like Enel Group and Vivo. She specializes in leveraging AI and data-driven strategies to innovate customer operations, holding an MBA in Digital Business and Artificial Intelligence.

She is passionate about inspirational leadership, building high-performance teams, and the potential for technology to create positive social impact. Daniela often shares content related to collective work, personal development, and using technology for social good, such as promoting health tech platforms for communities in need.

Her personal motto is: "If there is a better way to do it, I will find it. If there isnt, I will create it! "

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Experience
17 Years
Current Role
Head Special Caring Brazil - Customer Experience
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Priorities

Topics Daniela cares about

AI in CX
Her education and headline emphasize AI-driven CX. She discussed how AI can enhance the human touch on a recent podcast.
Digital Transformation
Has extensive experience leading digital transformation and automation projects in customer service operations at both Enel and Vivo.
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Career

Work history

7-2022
Head Special Caring Brazil - Customer Experience
Enel Group
9-2021 - 7-2022
Head of Virtual Channel SP
Enel Group
12-2020 - 9-2021
Gerente de Projetos de Transformação
Vivo (Telefônica Brasil)
10-2019 - 12-2020
Gerente de Inovação e Canais Digitais
Vivo (Telefônica Brasil)
3-2014 - 10-2019
Gerente de Relacionamento
Vivo (Telefônica Brasil)
In the press

Media appearances

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Education
5-2025 - 2-2027
Gestão de Negócios Digitais e Inteligência Artificial
MBA USP/Esalq
12-2024 - 12-2024
Transformando Negócios com IA Generativa
FIAP
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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