Daniela Belotti

Activist
DISC Type : Cd

Head Special Caring Brazil - Customer Experience at Enel Group

São Paulo, São Paulo, Brazil

Overview

Daniela is a senior executive with over 20 years of experience in Customer Experience and digital transformation for large companies like Enel Group and Vivo. She specializes in leveraging AI and data-driven strategies to innovate customer operations, holding an MBA in Digital Business and Artificial Intelligence.

She is passionate about inspirational leadership, building high-performance teams, and the potential for technology to create positive social impact. Daniela often shares content related to collective work, personal development, and using technology for social good, such as promoting health tech platforms for communities in need.

Her personal motto is: "If there is a better way to do it, I will find it. If there isnt, I will create it! "

Personality Overview

Logical And Quick

Value Conscious

Meticulous

They can be nudged to make faster decisions by offering what they value.  They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

AI in CX
Her education and headline emphasize AI-driven CX. She discussed how AI can enhance the human touch on a recent podcast.
Digital Transformation
Has extensive experience leading digital transformation and automation projects in customer service operations at both Enel and Vivo.
Inspirational Leadership
Frequently posts about building high-performance teams through collective work and trust, believing it leads to more sustainable results and team development.

Media Appearances

Daniela has no verified media appearances

Work History

7-2022
Head Special Caring Brazil - Customer Experience at Enel Group
9-2021 - 7-2022
Head of Virtual Channel SP at Enel Group
12-2020 - 9-2021
Gerente de Projetos de Transformação at Vivo (Telefônica Brasil)
10-2019 - 12-2020
Gerente de Inovação e Canais Digitais at Vivo (Telefônica Brasil)
3-2014 - 10-2019
Gerente de Relacionamento at Vivo (Telefônica Brasil)

Education

5-2025 - 2-2027
Gestão de Negócios Digitais e Inteligência Artificial from MBA USP/Esalq
12-2024 - 12-2024
Transformando Negócios com IA Generativa from FIAP

More Information

Social Presence :

Prographics :

Exp : 17 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Head Special Caring Brazil - Customer Experience at Enel Group
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Insights For Selling To Daniela

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Be crisp while making the pitch
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t expect them to change their mind quickly if they say no once
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Daniela is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Daniela

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Daniela move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Daniela take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Daniela

Personality Compatibility


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