Daniela Morgan

Enthusiast
DISC Type : i

Member Engagement Coordinator at Signify Health

Clearwater, Florida, United States

Overview

Daniela Morgan is a Member Engagement Coordinator at Signify Health, specializing in high-volume outreach to Medicare and Medicaid members. Her career is built on a strong foundation of customer service and administrative support, with previous roles at Humana and the United States Department of Defense.

Growing up overseas within a military community instilled in her a strong sense of discipline and camaraderie that she applies to her work ethic. A Jacksonville native, she is resilient and driven, having overcome significant personal obstacles to build her career in Florida.

After leaving Europe, she arrived in Florida with only a suitcase and a couple hundred dollars in her pocket.

Personality Overview

Optimistic

Non-Confrontational

Consensus Focused

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Member Engagement
Her current role focuses on handling high-volume calls to health plan members to offer and schedule in-home health evaluations.
Military Community
She grew up in a military community and worked for the Department of Defense, stating this experience has been a major benefit to her work ethic.
Healthcare Coordination
Her experience at both Signify Health and Humana involves scheduling and pre-registering patients for exams and procedures.

Media Appearances

Daniela has no verified media appearances

Work History

9-2021
Member Engagement Coordinator at Signify Health
7-2018 - 9-2021
Scheduler at Humana
10-2017 - 7-2018
Call Center Customer Service Representative at 24-7 Intouch
12-2011 - 6-2017
Administrative Assistant in Human Resources at United States Department of Defense

Education

High School Diploma from Dupont High School

More Information

Social Presence :

Prographics :

Exp : 14 Location : Clearwater, Florida, United States Job Level : Junior Designation : Member Engagement Coordinator at Signify Health
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Insights For Selling To Daniela

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Give them the opportunity to lead the conversation where possible
  • Compliment them about their personality if you get a chance

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be too formal with them, they trust informality more
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Daniela is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Daniela

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Daniela move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Daniela take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Daniela

Personality Compatibility


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