David Feldman in

David Feldman

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Director Customer CARE Workforce & Analytics at Southwest Airlines
📍 Dallas, Texas, United States

David Feldman is a Director at Southwest Airlines specializing in Customer CARE, workforce analytics, and operational performance. With a long career at the company, he has led large teams and managed major projects, including the complete replacement of core customer support and workforce management systems.

He holds a Texas Fire Fighting Certification from the Kilgore Fire Academy.

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Experience
33 Years
Current Role
Director Customer CARE Workforce & Analytics
Job Level
Mid-senior
Location
Dallas, Texas, United States
Personality Overview

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Decision Approach
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Priorities

Topics David cares about

Workforce Analytics
As Director of Customer CARE Workforce & Analytics, he focuses on maintaining correct staffing levels to answer customer inquiries efficiently and cost-effectively.
Contact Center Operations
Has extensive experience managing intra-day staffing, scheduling, and reporting for thousands of employees across numerous locations.
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Career

Work history

9-2024
Director Customer CARE Workforce & Analytics
Southwest Airlines
3-2023 - 5-2025
Director of Operations, Special Services
Southwest Airlines
9-2016 - 3-2023
Sr. Manager Operational Performance
Southwest Airlines
7-2013 - 3-2023
Senior Manager Projects
Southwest Airlines
8-2006 - 7-2013
Sr. Manager Operational Support
Southwest Airlines
In the press

Media appearances

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Education
1992 - 1992
Texas Fire Fighting Certification
Kilgore Fire Academy
1989 - 1992
Education details unavailable
Marcus Highschool
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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