David Feldman

Energizer
DISC Type : I

Director Customer CARE Workforce & Analytics at Southwest Airlines

Dallas, Texas, United States

Overview

David Feldman is a Director at Southwest Airlines specializing in Customer CARE, workforce analytics, and operational performance. With a long career at the company, he has led large teams and managed major projects, including the complete replacement of core customer support and workforce management systems.


He holds a Texas Fire Fighting Certification from the Kilgore Fire Academy.

Personality Overview

Believer

Imaginative

Enthusiastic

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are friendly, approachable and love to make new connections. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Workforce Analytics
As Director of Customer CARE Workforce & Analytics, he focuses on maintaining correct staffing levels to answer customer inquiries efficiently and cost-effectively.
Contact Center Operations
Has extensive experience managing intra-day staffing, scheduling, and reporting for thousands of employees across numerous locations.
Operational Efficiency
His background includes leading teams focused on centralized staffing and monitoring call routing to enhance performance and establish key daily metrics.

Media Appearances

David has no verified media appearances

Work History

9-2024
Director Customer CARE Workforce & Analytics at Southwest Airlines
3-2023 - 5-2025
Director of Operations, Special Services at Southwest Airlines
9-2016 - 3-2023
Sr. Manager Operational Performance at Southwest Airlines
7-2013 - 3-2023
Senior Manager Projects at Southwest Airlines
8-2006 - 7-2013
Sr. Manager Operational Support at Southwest Airlines

Education

1992 - 1992
Texas Fire Fighting Certification from Kilgore Fire Academy
1989 - 1992
Education details unavailable from Marcus Highschool

More Information

Social Presence :

Prographics :

Exp : 33 Location : Dallas, Texas, United States Job Level : Mid-senior Designation : Director Customer CARE Workforce & Analytics at Southwest Airlines
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Share some stories about how you you have helped people in similar positions succeed
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from David

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will David move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can David take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And David

Personality Compatibility


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