David Girard

Observer
DISC Type : ic

Vice President, Global Support at Elite Technology

Greater Indianapolis, United States

Overview

David Girard is an influential executive and the Vice President of Global Support at Elite Technology, specializing in customer experience strategy. His background includes leadership roles at Talkdesk and Genesys, where he has consistently driven client satisfaction and operational excellence. He holds both a Masters and Bachelors degree from Ball State University.

There is no publicly available information regarding Davids personal life or hobbies.

While at Genesys, David excelled in a dual role, simultaneously propelling brand awareness and employing innovative technology to enhance the customer experience for a major product line.

Personality Overview

Value Driven

Example Seeker

Assertive

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Global Customer Support
His career is defined by leadership in global customer care and technical support for major tech companies like Elite Technology, Talkdesk, and Genesys.
Customer Experience
He focuses on creating and driving strategy to enhance customer experience and cultivate a customer-centric culture within organizations.
Building Teams
He has a proven track record of developing powerful teams, communicating a clear vision, and instilling a "one-team mentality" to achieve organizational goals.

Media Appearances

Elite Technology welcomes David Girard as new Vice President. Featured in Facebook

See Now

Work History

12-2024
Vice President, Global Support at Elite Technology
10-2022 - 5-2024
Vice President - Global Customer Care and Technical Account Management at Talkdesk
1-2018 - 10-2022
Vice President, Customer Care at Genesys
2016 - 2018
Director, Professional Services at Genesys
2015 - 2016
Director, Engineering, Professional Services at INTERACTIVE INTELLIGENCE (Acquired by Genesys)

Education

2003 - 2004
MASTER OF SCIENCE (MS) from Ball State University
1999 - 2003
BACHELOR OF ARTS (BA) from Ball State University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Indianapolis, United States Job Level : Senior Designation : Vice President, Global Support at Elite Technology
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Be prepared for a lot of questions, answer them objectively
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from David

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will David move?

  • They like to perform full analysis and can take time to make any decision.
  • Can David take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And David

Personality Compatibility


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