DAVID GREEN

Commander
DISC Type : D

Chairman Of The Board Of Directors at Experience Marketing Association

Greater Philadelphia, United States

Overview

David Green is a Customer Experience (CX) Advocate with over 40 years of experience, specializing in audio marketing as the President of Hold Time Advantage. Known as the "On-Hold Doctor, " he also serves as Chairman of the Experience Marketing Association. He earned his BA from Eastern University. People who have worked with him describe him as professional, creative, and dedicated.

As a "Cultivator of Kindness" and an award-winning "Super Connector, " David integrates his personal philosophy into his professional life. He focuses on building meaningful business connections and advises others on how to improve their own networking success, believing in fostering collaborations that lead to mutual growth and opportunity.

Unique fact: David is professionally known as "The Telephone IVR VOIP On-Hold Doctor" for his work in curing common on-hold experiences.

Personality Overview

Risk-Taker

Impact-Driven

Very Quick

They put a lot of effort into ensuring personal success.  They are less concerned about the product and more about its potential impact. They do not care very much about building rapport or relationships.

Topics They Care About

Audio Branding
As the "On-Hold Doctor, " he specializes in creating strategic on-hold messaging, IVR voice prompts, and music to strengthen brand loyalty and increase revenues for clients.
Customer Experience
A core focus of his career is advocating for and improving the customer journey, ensuring every caller interaction is a positive and impactful brand opportunity.
Business Networking
Identifies himself as a "Business Networking Connector" and has received a "Super Connector Award" for his commitment to building valuable local business connections.

Media Appearances

DAVID has no verified media appearances

Work History

5-2018 - 9-2019
Chairman Of The Board Of Directors at Experience Marketing Association
2-2002 - 12-2021
Board Of Directors at On Hold Messaging Association - OHMA
2001
President at David Green And Associates, LLC
2001
President/Advertising & Marketing Consultant at Sound Marketing Resources
6-1996
President/Communications & Marketing Consultant- The Telephone IVR VOIP "On-Hold Doctor" at Hold Time Advantage-Telephone On Hold Music and Messaging-IVR Advantage Audio Voice Prompts for VOIP

Education

BA from Eastern University
Advanced Sports & Entertainment Marketing from The Media Institute

More Information

Social Presence :

Prographics :

Exp : 23 Location : Greater Philadelphia, United States Job Level : Senior Designation : Chairman Of The Board Of Directors at Experience Marketing Association
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Insights For Selling To DAVID

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Avoid being a storyteller and don’t try to oversell
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with DAVID is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from DAVID

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will DAVID move?

  • If convinced, they can reach decisions quite fast.
  • Can DAVID take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And DAVID

Personality Compatibility


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