David Pazdan in

David Pazdan

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Head of Customer Support at Phantom
📍 Greater Chicago Area, United States

David Pazdan is the Head of Customer Support at Phantom, with extensive experience in the blockchain industry from roles at MetaMask and Coinbase. A Certified ScrumMaster® and graduate of Illinois State University, people often describe him as enthusiastic, visionary, and a reliable leader, skilled in scaling operations during periods of high growth.

Outside of his deep expertise in Web3 and customer experience, David has an expressed interest in innovative companies like Tesla. Based on his alma mater, he likely follows Illinois State Redbirds athletics.

He once proposed an innovative business undertaking to manufacture biodegradable plastic products.

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Experience
20 Years
Current Role
Head of Customer Support
Job Level
Mid-senior
Location
Greater Chicago Area, United States
Personality Overview

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Decision Approach
Work Preference

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Priorities

Topics David cares about

Web3 Customer Experience
Currently Head of Customer Support at Phantom and previously held support and product roles at MetaMask and Coinbase, focusing on user needs in the crypto space.
Crypto Wallet Innovation
As a Product Manager at MetaMask, he led a hardware wallet initiative and conducted research across defi, nft, and gamefi solutions to improve user experience.
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Career

Work history

10-2021
Head of Customer Support
Phantom
5-2021 - 10-2021
Product Manager
MetaMask
4-2018 - 5-2021
Customer Support Manager
MetaMask
9-2017 - 4-2018
Business Operations: Customers
Coinbase
12-2014 - 9-2017
IT Manager
Medix™
In the press

Media appearances

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Education
2002 - 2006
Bachelors of Science
Illinois State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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