Dawn Casaus in

Dawn Casaus

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Senior Vice President & Customer Experience Director at BankPlus
📍 Ridgeland, Mississippi, United States

Dawn Casaus is the Senior Vice President & Customer Experience Director at BankPlus, where she focuses on integrating technology with personal service to enhance customer relationships. A committed leader, she holds a ServiceNow IT Leadership certificate and champions a customer-first mindset. She believes in balancing AI-driven efficiency with a necessary human touch to ensure customers feel supported.

Dawn was honored as one of the Mississippi Business Journal’s “Top 40 Under 40” for 2025, recognizing her as an emerging leader making significant contributions in her community and industry.

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Experience
21 Years
Current Role
Senior Vice President & Customer Experience Director
Job Level
Leadership
Location
Ridgeland, Mississippi, United States
Personality Overview

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Priorities

Topics Dawn cares about

AI in Banking
Advocates for using AI to deliver quicker answers and more efficient resolutions, while stressing the need to balance technology with a human touch to avoid customer frustration.
Customer Experience
Leads initiatives to transform customer interactions into lasting relationships, focusing on making customers feel supported and understood at every touchpoint.
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Career

Work history

3-2012
Senior Vice President & Customer Experience Director
BankPlus
5-2009 - 3-2012
Vice President & Customer Service Manager
BankPlus
7-2008 - 5-2009
Customer Experience Supervisor
BankPlus
7-2007 - 7-2008
Customer Experience Specialist
BankPlus
1-2006 - 6-2007
Field Representative
University of Maryland Global Campus
In the press

Media appearances

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Education
Bachelor of Business Administration - BBA
Mississippi University for Women
School of Banking
University of Mississippi
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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