Dawn Creighton in

Dawn Creighton

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Board Trustee at Community Foundation North East
📍 Durham, England, United Kingdom

Dawn Creighton is the Head of Customer Strategy and Experience at Northumbrian Water Group, where she drives a customer-centric culture. An MA Hons graduate from The University of Edinburgh, she is a passionate service excellence specialist. Colleagues describe her as a hardworking, dedicated, and natural leader.

Outside of work, Dawn is deeply involved in her community, serving as a Board Trustee for the Community Foundation North East. She is a passionate advocate for the North East region, its people, and its future development, frequently participating in local events and initiatives.

Unique fact: Dawn is also a Director at a company called RESOLVING WATER DISPUTES LIMITED.

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Experience
22 Years
Current Role
Board Trustee
Job Level
Mid-senior
Location
Durham, England, United Kingdom
Personality Overview

How Dawn shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Dawn cares about

Customer Experience Strategy
Leads the 'Unrivalled Customer Experience Strategy' at NWG, focusing on achieving top-tier national rankings for customer service metrics like C-MeX.
Employee Engagement
Was a senior leader in the team that won 'Best Employee Engagement Strategy' from the Institute of Customer Services, linking staff empowerment to better service.
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Career

Work history

10-2025
Board Trustee
Community Foundation North East
5-2023
Director
RESOLVING WATER DISPUTES LIMITED
7-2018
Head of Customer Strategy, Performance and Experience
NWG (Northumbrian Water Group)
9-2017 - 6-2018
Director of Customer Experience
Carillion
9-2016 - 9-2017
Director of Customer Care
Carillion
In the press

Media appearances

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Education
1997 - 2001
MA Hons
The University of Edinburgh
1991 - 1997
Education details unavailable
Douglas Ewart High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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