Dawn Creighton in

Dawn Creighton

Trailblazer · DISC type DI
Board Trustee at Community Foundation North East
📍 Durham, England, United Kingdom

Dawn Creighton is the Head of Customer Strategy and Experience at Northumbrian Water Group, where she drives a customer-centric culture. An MA Hons graduate from The University of Edinburgh, she is a passionate service excellence specialist. Colleagues describe her as a hardworking, dedicated, and natural leader.

Outside of work, Dawn is deeply involved in her community, serving as a Board Trustee for the Community Foundation North East. She is a passionate advocate for the North East region, its people, and its future development, frequently participating in local events and initiatives.

Unique fact: Dawn is also a Director at a company called RESOLVING WATER DISPUTES LIMITED.

Read the full overview →
Experience
22 Years
Current Role
Board Trustee
Job Level
Mid-senior
Location
Durham, England, United Kingdom
Personality Overview

How Dawn shows up

Achievement-Oriented
Friendly But Fast
Informal

If they come to believe in your value proposition, they will be your champion. A combination of speed and relationship gets the best response from them. They are more likely to accept new and exciting technologies.

Priorities

Topics Dawn cares about

Customer Experience Strategy
Leads the 'Unrivalled Customer Experience Strategy' at NWG, focusing on achieving top-tier national rankings for customer service metrics like C-MeX.
Employee Engagement
Was a senior leader in the team that won 'Best Employee Engagement Strategy' from the Institute of Customer Services, linking staff empowerment to better service.
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Career

Work history

10-2025
Board Trustee
Community Foundation North East
5-2023
Director
RESOLVING WATER DISPUTES LIMITED
7-2018
Head of Customer Strategy, Performance and Experience
NWG (Northumbrian Water Group)
9-2017 - 6-2018
Director of Customer Experience
Carillion
9-2016 - 9-2017
Director of Customer Care
Carillion
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1997 - 2001
MA Hons
The University of Edinburgh
1991 - 1997
Education details unavailable
Douglas Ewart High School
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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