Dawn Pletz

Questioner
DISC Type : c

Director of Clinical Operations at Washington University in St. Louis

St Louis, Missouri, United States

Overview

Dawn Pletz is a dedicated Director of Clinical Operations at Washington University in St. Louis, with over 35 years of specialized experience in ophthalmology clinic management. She excels in strategic planning and team leadership, recently complementing her experience by earning a Master of Arts in Human Resources Management.

Driven by a philosophy of servant leadership, Dawn is passionate about mentoring her team and fostering a culture of compassion and civility. She is a strong believer in continuous personal and professional development, as evidenced by her pursuit of higher education as an adult learner.

Unique fact: Dawn has spent her entire 35+ year career focused specifically on ophthalmology, giving her exceptionally deep expertise in the field.

Personality Overview

Systematic

Value Seeker

Price-Sensitive

It is quite likely of them to ask for pricing or other concessions.  They prefer to do thorough analysis of any situation. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Ophthalmology Operations
With over 35 years of experience, she is an expert in managing and optimizing the efficiency of ophthalmology clinics.
Servant Leadership
Her professional headline emphasizes a commitment to a transformational and servant leadership style, focusing on mentorship.
HR Management
She recently obtained a Master of Arts in Human Resources Management, showing a strong, current interest in the field.

Media Appearances

Dawn has no verified media appearances

Work History

1-2025
Director of Clinical Operations at Washington University in St. Louis
9-2019
Clinic Administrator at Washington University in St. Louis
1-2017
Clinical Manager at Washington University School of Medicine in St. Louis
5-2014 - 12-2016
Optical Manager/LipiFlow Therapist at Hill Vision Services,LLC
1-2008 - 4-2014
COT at Cohen Eye Associates, Ltd.

Education

2016 - 2017
Education details unavailable from St. Louis Community College
Bachelor's degree from School of Continuing & Professional Studies at Washington University in St. Louis

More Information

Social Presence :

Prographics :

Exp : 22 Location : St Louis, Missouri, United States Job Level : Mid-senior Designation : Director of Clinical Operations at Washington University in St. Louis
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Insights For Selling To Dawn

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Back up any claims with data and numbers
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dawn is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Dawn

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Dawn move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Dawn take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Dawn

Personality Compatibility


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