DeLaine Clifford

Inquirer
DISC Type : cd

President at Communication Ace

Roseburg, Oregon, United States

Overview

DeLaine Clifford is a telecom expert and President of Communication Ace, where she specializes in improving call center performance and transitioning businesses to cloud-based phone systems. With over 16 years of experience, shes known as "The Most Wanted Woman in Telecom. " Colleagues describe her as focused, reliable, and dedicated.

Outside of telecom, DeLaine is the founder of Deliberately Classy, a subscription mascara brand created to empower and inspire women. She values travel and new experiences over being solely focused on work and has relocated from Southern California to a small town in Southern Oregon.

Unique fact: DeLaine can drive a stick shift.

Personality Overview

Upfront

Demanding

Judgemental

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Call Center KPIs
Her professional focus is on "fixing" call centers and ensuring they meet and exceed their key performance indicators, a core part of her value proposition to clients.
Cloud Communication
As President of Communication Ace, her primary role is guiding clients in their migration from on-premise phone systems to cloud-based UCaaS platforms.
Female Entrepreneurship
She founded "Deliberately Classy, " a woman-owned mascara company designed to inspire women, demonstrating a passion for building businesses that empower.

Media Appearances

DeLaine has no verified media appearances

Work History

10-2020
President at Communication Ace
2-2018 - 2-2024
Founder at Deliberately Classy
9-2005 - 9-2020
Senior Communications Consultant at Gsolutionz

Education

2000 - 2002
Education details unavailable from California State University, Northridge
Education details unavailable from California State University, Northridge

More Information

Social Presence :

Prographics :

Exp : 20 Location : Roseburg, Oregon, United States Job Level : N/A Designation : President at Communication Ace
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Insights For Selling To DeLaine

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Stress on the business value that your product offers
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Refrain from asking too many questions
  • Avoid long winding pitches, stay objective
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with DeLaine is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from DeLaine

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will DeLaine move?

  • Their decision making speed is somewhere in the middle.
  • Can DeLaine take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And DeLaine

Personality Compatibility


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