Denise Burtz

Collaborator
DISC Type : si

Director of Customer Experience at HelloPackage

Atlanta Metropolitan Area, United States

Overview

Denise Burtz is the Director of Customer Experience at HelloPackage, where she builds high-performing teams focused on customer satisfaction and retention. Described by colleagues as positive, accountable, and customer-focused, she is skilled in optimizing support frameworks and aligning customer success with sales to drive revenue and growth.

Outside of work, Denise is passionate about community building and supporting others. She actively participates in and sponsors events for womens empowerment, such as EmpowHER On The Move, emphasizing the power of sharing ideas and building real connections within the community.

Unique fact: She is the author of a novel titled "Soulless Grounds, " which blends horror, humor, and adventure.

Personality Overview

Good Listener

Example Driven

Appreciative

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  They are more likely to opt for solutions that are proven in the market. Scenarios where both sides can come out as winners appeal to them greatly.

Topics They Care About

Customer Retention
Her role and introduction highlight a focus on building teams and frameworks that enhance customer satisfaction and retention.
Women's Empowerment
She actively supports and sponsors events like EmpowHER On The Move, showing a passion for women coming together to share ideas and build connections.
Multifamily Retrofitting
She recently posted about seeking partners for retrofit projects in the multifamily space, indicating a focus on creative real estate conversions.

Media Appearances

Denise has no verified media appearances

Work History

7-2019
Director of Customer Experience at HelloPackage
2-2018 - 7-2019
Customer Success Team Lead at RentPath
10-2016 - 2-2018
Customer Success Representative II at RentPath
6-2015 - 10-2016
Customer Success Representative I at RentPath
2-2012 - 6-2015
Physician's Relations Manager at Cherokee Women's Health Specialists

Education

Denise has no verified education history

More Information

Social Presence :

Prographics :

Exp : 14 Location : Atlanta Metropolitan Area, United States Job Level : Mid-senior Designation : Director of Customer Experience at HelloPackage
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Insights For Selling To Denise

During A Call Or A Meeting

DO's

  • Show genuine interest in solving their problems
  • When asking them questions, sound relatable and informal
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.

DONT's

  • Don’t give the impression of being unproven or risky
  • Don’t get into excessive details unless prompted
  • Avoid unnecessary confrontation if it arises incidentally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Denise is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Denise

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Denise move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Denise take some risk or not?

  • They probably won’t put a lot at risk.

You And Denise

Personality Compatibility


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