Dennis Woo in

Dennis Woo

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Vice President, Service Experience at 7shifts: Team Management for Restaurants
📍 Greater Toronto Area, Canada

Dennis Woo is the Vice President of Service Experience at 7shifts, a seasoned executive with over 20 years of experience leading customer-focused teams at companies like Wave and Capital One. An MBA graduate from the University of Toronto with a background in engineering, people often describe him as enthusiastic, authentic, and deeply thoughtful.

Outside of his executive role, Dennis is deeply committed to community and professional mentorship. He has served in multiple leadership positions with Professional Engineers Ontario, mentors foreign-trained professionals, and has helped raise funds for the Heart and Stroke Foundation. He is a passionate advocate for developing future leaders.

Unique fact: As chair of the York Chapter of Professional Engineers Ontario, he led the chapter to hold a record 77 events with over 2500 attendees in a single year.

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Experience
30 Years
Current Role
Vice President, Service Experience
Job Level
Senior
Location
Greater Toronto Area, Canada
Personality Overview

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Priorities

Topics Dennis cares about

Customer Experience
Leads the Service Experience team at 7shifts and has held senior CX and service design roles at Wave and Capital One, focusing on pragmatic strategy and operational discipline.
Engineering Leadership
A licensed Professional Engineer who has held multiple leadership roles with Professional Engineers Ontario, focusing on increasing member involvement and creating mentorship opportunities.
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Career

Work history

11-2023
Vice President, Service Experience
7shifts: Team Management for Restaurants
2020 - 11-2023
Senior Director, Customer Experience
Wave HQ
2019 - 2020
Director, Financial Services Operations
Wave HQ
2017 - 2019
Head of Regulatory Operations
Capital One
2014 - 2017
Head of Service Design and Customer Experience
Capital One
In the press

Media appearances

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Education
MBA
University of Toronto - Rotman School of Management
BASc
University of Toronto
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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