Dennis Woo

Initiator
DISC Type : Di

Vice President, Service Experience at 7shifts: Team Management for Restaurants

Greater Toronto Area, Canada

Overview

Dennis Woo is the Vice President of Service Experience at 7shifts, a seasoned executive with over 20 years of experience leading customer-focused teams at companies like Wave and Capital One. An MBA graduate from the University of Toronto with a background in engineering, people often describe him as enthusiastic, authentic, and deeply thoughtful.

Outside of his executive role, Dennis is deeply committed to community and professional mentorship. He has served in multiple leadership positions with Professional Engineers Ontario, mentors foreign-trained professionals, and has helped raise funds for the Heart and Stroke Foundation. He is a passionate advocate for developing future leaders.

Unique fact: As chair of the York Chapter of Professional Engineers Ontario, he led the chapter to hold a record 77 events with over 2500 attendees in a single year.

Personality Overview

Conviction Driven

Confident

Impact-Oriented

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Topics They Care About

Customer Experience
Leads the Service Experience team at 7shifts and has held senior CX and service design roles at Wave and Capital One, focusing on pragmatic strategy and operational discipline.
Engineering Leadership
A licensed Professional Engineer who has held multiple leadership roles with Professional Engineers Ontario, focusing on increasing member involvement and creating mentorship opportunities.
Empathetic Leadership
Writes about being a "kind" leader who gives constructive feedback. Recommendations praise him for being authentic, empathetic, and committed to his team's growth.

Media Appearances

Dennis has no verified media appearances

Work History

11-2023
Vice President, Service Experience at 7shifts: Team Management for Restaurants
2020 - 11-2023
Senior Director, Customer Experience at Wave HQ
2019 - 2020
Director, Financial Services Operations at Wave HQ
2017 - 2019
Head of Regulatory Operations at Capital One
2014 - 2017
Head of Service Design and Customer Experience at Capital One

Education

MBA from University of Toronto - Rotman School of Management
BASc from University of Toronto

More Information

Social Presence :

Prographics :

Exp : 30 Location : Greater Toronto Area, Canada Job Level : Senior Designation : Vice President, Service Experience at 7shifts: Team Management for Restaurants
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Insights For Selling To Dennis

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Focus on the big picture and the strategic value of your product
  • Clearly address the competitive aspects

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dennis is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Dennis

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Dennis move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Dennis take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Dennis

Personality Compatibility


Other 7shifts: Team Management for Restaurants Employees

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