Derek Hanisch

Energizer
DISC Type : I

Customer Service Supervisor at The Cigna Group

Brandon, Florida, United States

Overview

Derek has no verified overview

Personality Overview

Believer

Big Picture Person

Enthusiastic

They are friendly, approachable and love to make new connections.  They are always positive and upbeat, so take their promises with a pinch of salt. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Derek has no verified topics they care about

Media Appearances

Derek has no verified media appearances

Work History

10-2023
Customer Service Supervisor at The Cigna Group
7-2020 - 10-2023
Quality Review and Audit Lead Analyst at The Cigna Group
6-2018 - 7-2020
Authorizations Care Coordinator at The Cigna Group
1-2015 - 11-2015
Match Coordinator at Big Brothers Big Sisters of the Greater Twin Cities
2-2013 - 1-2015
Case Manager at Spectrum Community Mental Health

Education

2006 - 2011
Bachelor of Arts (BA) from Northwestern College

More Information

Social Presence :

Prographics :

Exp : N/A Location : Brandon, Florida, United States Job Level : N/A Designation : Customer Service Supervisor at The Cigna Group
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Insights For Selling To Derek

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Do some small talk, ask them how things are going on their side
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid overloading them with too much detail
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Derek is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Derek

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Derek move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Derek take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Derek

Personality Compatibility


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