Devinder Dhaliwal

Director, Customer Experience & Payments Transformation at BMO

📍 Greater Chicago Area, United States

Devinder is a solution-oriented leader with over two decades of experience in the financial services industry at BMO, specializing in payments. He is an expert in change transformation, project delivery, operations, and risk management. He holds a Bachelor of Commerce from Ryerson University.

He shows a strong passion for developing future talent, publicly celebrating the hard work and contributions of interns and junior colleagues. His interests include staying current with industry leaders like JPMorganChase and Microsoft.

Unique fact: Devinder holds a Black Belt Certification from the Aveta Business Institute, signifying expertise in process improvement.

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Experience

25 Years

Current Role

Director, Customer Experience & Payments Transformation

Job Level

Mid-senior

Location

Greater Chicago Area, United States

Personality Overview

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Priorities

Topics Devinder cares about

Payments Transformation

His entire career and current role as Director at BMO are focused on leading transformation in the payments sector.

Customer Experience

A key part of his current title and responsibilities involves enhancing the customer journey within BMO's payment systems.

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Career

Work history

2025

Director, Customer Experience & Payments Transformation

BMO

2022 - 2025

Director, Transformation and Operations

BMO

2020 - 2022

Director, Delivery Operations and Risk

BMO

2016 - 2020

Senior Manager, Operational Risk and Compliance

BMO

2010 - 2016

Operational Risk, AML & Compliance Officer

BMO

In the press

Media appearances

Banking bots are on the way — and this BMO executive wants every customer to have one. Featured in The Toronto Star

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Education

2009 - 2013

Bachelor of Commerce (B.Com.)

Ryerson University

2011 - 2012

Black Belt Certification

Aveta Business Institute

Social presence

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