Devinder is a solution-oriented leader with over two decades of experience in the financial services industry at BMO, specializing in payments. He is an expert in change transformation, project delivery, operations, and risk management. He holds a Bachelor of Commerce from Ryerson University.
He shows a strong passion for developing future talent, publicly celebrating the hard work and contributions of interns and junior colleagues. His interests include staying current with industry leaders like JPMorganChase and Microsoft.
Unique fact: Devinder holds a Black Belt Certification from the Aveta Business Institute, signifying expertise in process improvement.
Devinder Dhaliwal
Director, Customer Experience & Payments Transformation at BMO
Greater Chicago Area, United States
Overview
Topics They Care About
Payments Transformation
His entire career and current role as Director at BMO are focused on leading transformation in the payments sector.
Customer Experience
A key part of his current title and responsibilities involves enhancing the customer journey within BMO's payment systems.
Operational Risk
He has extensive experience in this area, having held multiple senior roles in operational risk, AML, and compliance at BMO.
Media Appearances
Banking bots are on the way — and this BMO executive wants every customer to have one. Featured in The Toronto Star
Work History
2025
Director, Customer Experience & Payments Transformation at BMO
2022 - 2025
Director, Transformation and Operations at BMO
2020 - 2022
Director, Delivery Operations and Risk at BMO
2016 - 2020
Senior Manager, Operational Risk and Compliance at BMO
2010 - 2016
Operational Risk, AML & Compliance Officer at BMO
2001 - 2010
Various roles supporting BMO Credit Card portfolio at BMO
Education
2009 - 2013
Bachelor of Commerce (B.Com.) from Ryerson University
2011 - 2012
Black Belt Certification from Aveta Business Institute
More Information
Social Presence :
Prographics :
Exp : 25
Location : Greater Chicago Area, United States
Job Level : Mid-senior
Designation : Director, Customer Experience & Payments Transformation at BMO
