Michael Mahar

Commander
DISC Type : D

SVP, Head of Commercial Technology, Loyalty & Digital Products at Wyndham Hotels & Resorts

Parsippany, New Jersey, United States

Overview

Michael Mahar is the SVP of Commercial Technology, Loyalty & Digital Products at Wyndham Hotels & Resorts. With over 25 years in hospitality, he spearheads the companys cloud-first strategy and AI framework, notably leading the migration to AWS and launching a generative AI guest platform. He holds leadership certifications from eCornell and Mastery University.

Outside of his technology leadership, Michael is dedicated to community service. He serves as a board member for Newbridge Services, a nonprofit organization that provides essential counseling, housing, and support for mental health and substance abuse recovery, demonstrating a strong commitment to community well-being.

He was recently recognized as a "Technology Rock Star" by Hospitality Upgrade for his innovative contributions to the industry.

Personality Overview

Strong-Willed

Candid & Clear

Impact-Driven

They like to stay in control of the negotiation or defining of the terms.  They respond well to strong and respectful communication. They are less concerned about the product and more about its potential impact.

Topics They Care About

AI in Hospitality
He launched Wyndham Connect, a generative AI platform, and frequently speaks about using AI to enhance guest experiences and drive revenue.
Cloud Transformation
He led the strategic initiative to close all of Wyndham's data centers and move the company's infrastructure 100% to Amazon Web Services (AWS).
Leadership Development
His personal philosophy is to relentlessly develop talent and remove barriers, helping team members become the best version of themselves.

Media Appearances

Enhancing the Customer Experience with AI: With Wyndham Hotels & Resorts SVP Michael Mahar. Featured in NTT Data – Launch Insights

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Enhancing the customer experience with AI: With Wyndham Hotels & Resorts – Michael Mahar. Featured in NTT Data Insights

See Now

Work History

4-2024
SVP, Head of Commercial Technology, Loyalty & Digital Products at Wyndham Hotels & Resorts
2-2023 - 7-2024
Senior Vice President, Head of Technology & Digital Products at Wyndham Hotels & Resorts
2-2019 - 2-2023
VP of Technology at Wyndham Hotels & Resorts
6-2018 - 2-2019
Vice President, Enterprise IT Services & PMO at Wyndham Hotels & Resorts
11-2015 - 6-2018
Vice President - IT Service Management, PMO, Quality and Release at Wyndham Hotels & Resorts

Education

12-2019 - 6-2022
Leadership from Mastery University (Tony Robbins Institute)
5-2021 - 12-2021
Executive Leadership from eCornell

More Information

Social Presence :

Prographics :

Exp : 32 Location : Parsippany, New Jersey, United States Job Level : Leadership Designation : SVP, Head of Commercial Technology, Loyalty & Digital Products at Wyndham Hotels & Resorts
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Objectively showcase the impact that your product creates
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don't try too hard to forge relationships with them
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Michael

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • If convinced, they can reach decisions quite fast.
  • Can Michael take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Michael

Personality Compatibility


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