Dharmika Talajia

Sharpshooter
DISC Type : CD

Customer Success Manager at gnani.ai

Gurugram, Haryana, India

Overview

Dharmika is an enterprise sales professional with 10+ years of experience in B2B SaaS, specializing in conversational AI and CPaaS for the BFSI sector. A graduate of Pune University, she excels at managing the end-to-end customer journey, building CXO relationships, and driving significant revenue growth.

Described by peers as hardworking, diligent, and friendly, her understanding nature and dedication are highlighted as key contributors to her success. She is a strong advocate for the Voice of the Customer (VOC), focusing on turning client challenges into business wins.

At Schneider Electric, she successfully scaled one of the companys largest enterprise accounts, achieving 100% year-over-year revenue growth.

Personality Overview

Precise But Practical

Rigorous & Demanding

ROI Driven

They do not care very much about building rapport or relationships.  They respond well to strong and respectful communication. They put a lot of effort into ensuring personal success.

Topics They Care About

Conversational AI
Her recent roles at Gnani. ai and Karix have focused on managing and expanding enterprise accounts through conversational AI and CPaaS solutions.
Strategic Account Growth
She has a proven track record of increasing portfolio revenue by 40% through upsells and achieving 100% renewal rates in past roles.
Customer Advocacy
Identifies as a "VOC Advocate" in her professional headline, demonstrating a passion for representing the customer's perspective to drive business improvements.

Media Appearances

Dharmika has no verified media appearances

Work History

9-2025
Customer Success Manager at gnani.ai
12-2023 - 7-2025
Enterprise Sales at Decimal Technologies
1-2023 - 11-2023
Customer Success Manager -Conversational AI at Karix
2-2022 - 1-2023
Strategic Account Manager (Cloud & SP) at Schneider Electric
11-2020 - 2-2022
Regional Manager - Enterprise sales (SaaS) at MoveInSync

Education

2013 - 2015
Master of Business Administration (M.B.A.) from Balaji Institute of Technology & Management, Sri Balaji Society, Pune
2009 - 2013
Bachelor of Engineering (B.E.) from Pune University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Gurugram, Haryana, India Job Level : Middle Designation : Customer Success Manager at gnani.ai
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Insights For Selling To Dharmika

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Make sure that you circle back fast on any action items, it wins their trust
  • Hold your ground without indulging in one-upmanship

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Avoid being too verbose
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dharmika is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Dharmika

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Dharmika move?

  • If convinced, they can reach decisions quite fast.
  • Can Dharmika take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Dharmika

Personality Compatibility


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