Dharmika Talajia in

Dharmika Talajia

Sharpshooter · DISC type CD
Customer Success Manager at gnani.ai
📍 Gurugram, Haryana, India

Dharmika is an enterprise sales professional with 10+ years of experience in B2B SaaS, specializing in conversational AI and CPaaS for the BFSI sector. A graduate of Pune University, she excels at managing the end-to-end customer journey, building CXO relationships, and driving significant revenue growth.

Described by peers as hardworking, diligent, and friendly, her understanding nature and dedication are highlighted as key contributors to her success. She is a strong advocate for the Voice of the Customer (VOC), focusing on turning client challenges into business wins.

At Schneider Electric, she successfully scaled one of the companys largest enterprise accounts, achieving 100% year-over-year revenue growth.

Read the full overview →
Experience
10 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Gurugram, Haryana, India
Personality Overview

How Dharmika shows up

Precise But Practical
Rigorous & Demanding
ROI Driven

They do not care very much about building rapport or relationships. They respond well to strong and respectful communication. They put a lot of effort into ensuring personal success.

Priorities

Topics Dharmika cares about

Conversational AI
Her recent roles at Gnani. ai and Karix have focused on managing and expanding enterprise accounts through conversational AI and CPaaS solutions.
Strategic Account Growth
She has a proven track record of increasing portfolio revenue by 40% through upsells and achieving 100% renewal rates in past roles.
+4 more topics Login to view topics
Career

Work history

9-2025
Customer Success Manager
gnani.ai
12-2023 - 7-2025
Enterprise Sales
Decimal Technologies
1-2023 - 11-2023
Customer Success Manager -Conversational AI
Karix
2-2022 - 1-2023
Strategic Account Manager (Cloud & SP)
Schneider Electric
11-2020 - 2-2022
Regional Manager - Enterprise sales (SaaS)
MoveInSync
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2013 - 2015
Master of Business Administration (M.B.A.)
Balaji Institute of Technology & Management, Sri Balaji Society, Pune
2009 - 2013
Bachelor of Engineering (B.E.)
Pune University
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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