Diana A. in

Diana A.

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Customer Success Manager at HubSpot
📍 Bogotá, Capital District, Colombia

Diana is a mission-driven Customer Success Manager at HubSpot with a background in psychology. She specializes in customer engagement and strategic coaching, notably co-launching and scaling a Small Group Coaching program across multiple global regions. Her experience spans from customer support to aviation with Emirates Airlines.

Drawing from her diverse background, Diana is passionate about empowering people and businesses to grow. She blends different perspectives to deliver value and is motivated by creating impactful programs that drive customer outcomes and foster learning. She holds a certificate in Transformative Leadership from Seton Hall University.

Prior to her career in tech, Diana spent nine years as Cabin Crew for Emirates Airlines, ensuring the safety of thousands of passengers globally.

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Experience
12 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Bogotá, Capital District, Colombia
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Diana cares about

Customer Coaching
She co-launched, built, and scaled HubSpot's Small Group Coaching program across LATAM, JAPAC, and EMEA, creating content and leading live sessions.
AI in Customer Service
She recently shared content about HubSpot's Customer Agent, highlighting her interest in how AI is redefining customer engagement and creating smarter service.
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Career

Work history

3-2024
Customer Success Manager
HubSpot
7-2022 - 4-2024
Senior Customer Support Specialist
HubSpot
3-2022 - 4-2023
Contributor Care Advocate | Shutterstock (Sutherland)
Sutherland
12-2011 - 12-2020
Cabin Crew | Emirates Airlines
Emirates
In the press

Media appearances

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Education
Transformative Leadership Certificate Program
Seton Hall University
Bachelor's degree
Politécnico Grancolombiano
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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