Diana A.

Inquirer
DISC Type : dc

Customer Success Manager at HubSpot

Bogotá, Capital District, Colombia

Overview

Diana is a mission-driven Customer Success Manager at HubSpot with a background in psychology. She specializes in customer engagement and strategic coaching, notably co-launching and scaling a Small Group Coaching program across multiple global regions. Her experience spans from customer support to aviation with Emirates Airlines.

Drawing from her diverse background, Diana is passionate about empowering people and businesses to grow. She blends different perspectives to deliver value and is motivated by creating impactful programs that drive customer outcomes and foster learning. She holds a certificate in Transformative Leadership from Seton Hall University.

Prior to her career in tech, Diana spent nine years as Cabin Crew for Emirates Airlines, ensuring the safety of thousands of passengers globally.

Personality Overview

Upfront

Judgemental

ROI Conscious

They care equally about the product and its potential impact.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Customer Coaching
She co-launched, built, and scaled HubSpot's Small Group Coaching program across LATAM, JAPAC, and EMEA, creating content and leading live sessions.
AI in Customer Service
She recently shared content about HubSpot's Customer Agent, highlighting her interest in how AI is redefining customer engagement and creating smarter service.
Applied Psychology
As a psychologist, her professional headline is "Empowering people & businesses to grow, " indicating she applies psychological principles to drive customer and personal success.

Media Appearances

Diana has no verified media appearances

Work History

3-2024
Customer Success Manager at HubSpot
7-2022 - 4-2024
Senior Customer Support Specialist at HubSpot
3-2022 - 4-2023
Contributor Care Advocate | Shutterstock (Sutherland) at Sutherland
12-2011 - 12-2020
Cabin Crew | Emirates Airlines at Emirates

Education

Transformative Leadership Certificate Program from Seton Hall University
Bachelor's degree from Politécnico Grancolombiano

More Information

Social Presence :

Prographics :

Exp : 12 Location : Bogotá, Capital District, Colombia Job Level : Middle Designation : Customer Success Manager at HubSpot
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Insights For Selling To Diana

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Highlight the competitive differentiation of your product
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Diana is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Diana

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Diana move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Diana take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Diana

Personality Compatibility


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