Diana Nelson Joseph in

Diana Nelson Joseph

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Assistant Contact Centre Manager (ACCM) – Operations at Teleperformance
📍 Bengaluru, Karnataka, India

Diana Nelson Joseph is a results-driven Assistant Contact Centre Manager at Teleperformance in Bangalore, specializing in customer experience and operational excellence. With a Bachelor of Arts from The Cochin College, she excels in leading teams in dynamic back office and contact centre environments to exceed operational KPIs.

Her background includes managing high-priority safety escalations for OLA Cabs, including CEO-level issues and police communications.

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Experience
11 Years
Current Role
Assistant Contact Centre Manager (ACCM) – Operations
Job Level
Middle
Location
Bengaluru, Karnataka, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Diana cares about

Customer Experience
A core theme in her career, from managing escalations at OLA Cabs to her current leadership role focusing on customer satisfaction metrics like CSAT.
Operational Excellence
Focuses on streamlining processes and optimizing key operational metrics such as service levels, TAT (Turnaround Time), and FTR (First Time Resolution).
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Career

Work history

9-2023
Assistant Contact Centre Manager (ACCM) – Operations
Teleperformance
11-2022 - 8-2023
Assistant Operations Manager
Teleperformance
6-2021 - 11-2022
Customer Service Team Lead
ANI Technologies (Pvt.) Ltd
6-2018 - 6-2021
Safety Supervisor
ANI Technologies (Pvt.) Ltd
8-2014 - 11-2018
Client Advisor
Bee International Immigration & Study Abroad
In the press

Media appearances

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Education
6-1999 - 3-2002
Bachelor of Arts - BA
The Cochin College, Kochi
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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