Don Sargent

Captain
DISC Type : SD

Vice President, Strategic Accounts at Patagonia Health

Raleigh, North Carolina, United States

Overview

Don Sargent is a results-oriented Healthcare IT Executive at Patagonia Health with over 25 years of leadership experience. He specializes in increasing customer satisfaction and revenue growth through strategic operational improvements. A certified Project Management Professional (PMP), people often describe him as strategic, customer-focused, and innovative.

Outside of his executive role, Don values long-term personal connections, having shared a heartfelt remembrance of a lifelong friend from childhood. He actively supports his family and is invested in his professional network, often sharing job opportunities to help build a dynamic and collaborative team.

He has been friends with one of his fraternity brothers and college roommates since they sat next to each other in the 4th grade.

Personality Overview

Dynamic But Sincere

Consummate Professional

Long-Term Thinker

They are very professional in their approach and can weigh multiple perspectives together.  They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Healthcare IT
He has dedicated over 25 years to the healthcare information technology and medical software industry, with a focus on EHR and practice management solutions.
Customer Experience
His career progression includes multiple roles focused on the customer, and he is described as being very customer-focused and an excellent communicator.
Team Building
He is noted for his skill in recognizing talent and building teams. He actively posts about hiring for his growing company, emphasizing a collaborative environment.

Media Appearances

Don Sargent on Patagonia Health EHR. Featured in Patagonia Health Blog

See Now

Work History

8-2024
Vice President, Strategic Accounts at Patagonia Health
11-2018 - 8-2024
Vice President, Customer Experience at Patagonia Health
12-2014 - 11-2018
Director, Customer Experience at Patagonia Health
9-2009 - 12-2014
Program Manager / Consultant at The Carolinas Center for Medical Excellence (currently Constellation Quality Health)
2-2007 - 5-2009
Director, Customer Service Operations at eCast Corporation

Education

Bachelor's degree from Purdue University
Graduate coursework from The Ohio State University

More Information

Social Presence :

Prographics :

Exp : 31 Location : Raleigh, North Carolina, United States Job Level : Senior Designation : Vice President, Strategic Accounts at Patagonia Health
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Insights For Selling To Don

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't take their patience for granted, avoid long-winding sermons
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Don is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Don

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Don move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Don take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Don

Personality Compatibility


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