Donald Sherratt in

Donald Sherratt

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Head of IT Applications at Wessex Water
📍 Watchfield, England, United Kingdom

Donald is the Head of IT Applications at Wessex Water, a leader with over 18 years of experience driving business transformation through IT in the utilities, life sciences, and telecom sectors. He specializes in large-scale program management, focusing on CRM and customer service solutions.

Outside of his technology leadership roles, Donald appears to have a keen interest in British history and archaeology. He has been mentioned in reports for his involvement with the Portable Antiquities Scheme, which records archaeological objects found by the public.

He has provided expert written evidence in a High Court case, detailing the technical workings of Wessex Waters internal data systems.

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Experience
18 Years
Current Role
Head of IT Applications
Job Level
Mid-senior
Location
Watchfield, England, United Kingdom
Personality Overview

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Decision Approach
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Priorities

Topics Donald cares about

Customer Experience
He was instrumental in a major tech overhaul that successfully maintained Wessex Water's #1 ranking for customer service in the UK water industry.
Microsoft Dynamics 365
He leads the Dynamics Competency Centre and has managed the platform's implementation to unify customer data and improve operational efficiency.
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Career

Work history

2-2022
Head of IT Applications
Wessex Water
6-2018 - 2-2022
CRM/Dynamics Competency Centre Manager
Wessex Water
1-2016 - 12-2017
Head of Global IT PMO
Bio-Rad Laboratories
8-2012 - 12-2015
CRM Deployment Manager
Bio-Rad Laboratories
1-2011 - 3-2012
Director, Service Strategy & Transformation
Motorola Mobility - Home
In the press

Media appearances

Dynamics 365 delivers an intelligence‑led, predictive approach to ... (Wessex Water case study). Featured in Microsoft Customer Stories
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Education
1996 - 1999
BSc. Hons
University of Birmingham
1989 - 1996
A-Levels
Whitchurch High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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