Kate Robbins

Enthusiast
DISC Type : i

Head of Customer Policy at Wessex Water

Hardwicke, England, United Kingdom

Overview

Kate Robbins is the Head of Customer Policy at Wessex Water, where she champions affordability and consumer vulnerability, leading the companys vulnerability strategy and customer engagement efforts. She previously managed customer engagement and social policy, focusing on debt advice partnerships and affordability schemes.

Outside of her professional role, Kate is involved in initiatives promoting excellent customer experience and inclusive service, often collaborating with colleagues and partners.

Interesting fact: Kate recently achieved the BSI Kitemark for Inclusive Service for her team at Wessex Water on their first attempt.

Personality Overview

Consensus Focused

Amiable & Agreeable

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They prefer to build relationships rather than staying totally transactional. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

Customer Vulnerability
As Head of Customer Policy, Kate leads the vulnerability strategy and initiatives, ensuring Wessex Water meets performance commitments in this area.
Customer Engagement
Kate has managed customer and stakeholder engagement for business planning and regulatory purposes, aiming to improve customer service.
Affordability Schemes
She oversees the promotion and uptake of affordability schemes and manages debt advice funding and partnerships.

Media Appearances

Kate has no verified media appearances

Work History

9-2016
Head of Customer Policy at Wessex Water
1-2015 - 8-2016
Customer Engagement and Social Policy Manager at Wessex Water
2-2014 - 12-2014
Customer Engagement and Policy Manager (secondment) at Wessex Water
12-2003 - 1-2014
Team Leader at BWBSL

Education

Education details unavailable from Nailsea School

More Information

Social Presence :

Prographics :

Exp : 22 Location : Hardwicke, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Policy at Wessex Water
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Insights For Selling To Kate

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Ask them how their day is going or exchange some other pleasantries
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kate is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Kate

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Kate move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Kate take some risk or not?

  • They can take some low-probability risks if needed.

You And Kate

Personality Compatibility


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