Doris D'Arcy

Enthusiast
DISC Type : i

Head of Consumer Affairs & Product Support at Melissa & Doug, LLC

New York City Metropolitan Area, United States

Overview

Doris dArcy is a consumer goods professional with two decades of experience leading consumer care, product safety, and quality assurance for Melissa & Doug. A graduate of Binghamton University with a Lean Six Sigma certification, she specializes in turning consumer insights into strategic product improvements.

Her passion for the consumer goods space extends beyond her role, as she follows industry leaders and competitors like Mattel and Fisher-Price. This indicates a deep personal interest in the dynamics and innovations shaping the world of toys and childrens products.

She has collaborated directly with the Chairman of her company to personally handle all safety and quality-related consumer incidents.

Personality Overview

Consensus Focused

Non-Confrontational

Story Driven

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Consumer Product Safety
Her roles have centered on product integrity, compliance, and handling all safety and quality-related consumer incidents, showcasing deep expertise in this critical area.
Consumer Experience
Leads consumer care operations, including call centers and escalation teams, to enhance the overall consumer journey and turn feedback into strategic improvements.
Data-Driven Insights
Manages trend analysis and uses data to provide insights to senior leadership, shaping consumer operations and product strategy.

Media Appearances

Doris has no verified media appearances

Work History

8-2020
Head of Consumer Affairs & Product Support at Melissa & Doug, LLC
1-2012 - 8-2020
Senior Manager of Quality & Safety Consumer Affairs at Melissa & Doug, LLC
9-2009 - 1-2012
Manager of Product Integrity & Audit Program at Melissa & Doug, LLC

Education

Bachelor of Arts - BA from Binghamton University

More Information

Social Presence :

Prographics :

Exp : 16 Location : New York City Metropolitan Area, United States Job Level : Mid-senior Designation : Head of Consumer Affairs & Product Support at Melissa & Doug, LLC
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Insights For Selling To Doris

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Invite them for a lunch or a drink/coffee
  • Maintain high, positive energy and convey confidence

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Avoid overloading them with too much information
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Doris is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Doris

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Doris move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Doris take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Doris

Personality Compatibility


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