Dory Birchfield, JD

Commander
DISC Type : D

Director, Customer Service/Sales and Viewer Services/Contact Center at EWTN

Birmingham, Alabama, United States

Overview

Dory has no verified overview

Personality Overview

Strong-Willed

Very Quick

Decisive

They prefer to be the ones controlling the conversation or defining the terms.  They are not always relationship oriented. They like to move fast and expect the same from others.

Topics They Care About

Dory has no verified topics they care about

Media Appearances

Dory has no verified media appearances

Work History

2-2016
Director, Customer Service/Sales and Viewer Services/Contact Center at EWTN
9-2014 - 2-2016
Director of Customer Experience and Contracts at Transdermal Therapeutics
7-2011 - 9-2014
Senior Software Operations Business Analyst at Protective Life
7-2010 - 7-2011
Manager, Call Center at Protective Life
6-2003 - 7-2010
Interim AVP-STL at Assurant Employee Benefits

Education

Doctor of Law - JD from Birmingham School of Law
BA from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 22 Location : Birmingham, Alabama, United States Job Level : Mid-senior Designation : Director, Customer Service/Sales and Viewer Services/Contact Center at EWTN
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Insights For Selling To Dory

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Make sure that you circle back fast on any action items, it wins their trust
  • Speak about competitive differentiation that your product offers

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dory is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Dory

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Dory move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Dory take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Dory

Personality Compatibility


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