Douglas Mainor in

Douglas Mainor

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Operations Manager - Video Support Center at Charter Communications
📍 Aurora, Colorado, United States

Douglas is an Operations Manager with over 20 years of experience leading telecom and video network teams at companies like Charter Communications and Verizon. He specializes in delivering high service reliability and operational efficiency, holding recent certifications in AWS Cloud and ITIL.

Colleagues praise his competent, efficient, and "common sense" approach to problem-solving. He has a proven track record of improving key metrics, such as reducing Mean Time to Repair by 27% in a previous role.

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Experience
23 Years
Current Role
Operations Manager - Video Support Center
Job Level
Middle
Location
Aurora, Colorado, United States
Personality Overview

How Douglas shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Douglas cares about

Network Reliability
His entire career is focused on achieving maximum service reliability, consistently delivering 99. 9%+ uptime for mission-critical systems supporting millions of users.
Operational Efficiency
He is an expert in reducing Mean Time To Repair (MTTR) and driving cost savings through strategic process improvements, automation, and data-driven decision-making.
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Career

Work history

11-2019
Operations Manager - Video Support Center
Charter Communications
12-2017 - 2-2019
Contractor
Experis/Manpower Group
7-2016 - 7-2017
Video Operations
Pyramid Consulting Group, LLC
2-2005 - 7-2015
Super Headend Operations Manager
Verizon
9-1999 - 8-2004
Manager Southeast Sonet
Global Crossing
In the press

Media appearances

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Education
1974 - 1978
High School
Prairie du Chien High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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