Douglas Mainor in

Douglas Mainor

Initiator · DISC type Di
Operations Manager - Video Support Center at Charter Communications
📍 Aurora, Colorado, United States

Douglas is an Operations Manager with over 20 years of experience leading telecom and video network teams at companies like Charter Communications and Verizon. He specializes in delivering high service reliability and operational efficiency, holding recent certifications in AWS Cloud and ITIL.

Colleagues praise his competent, efficient, and "common sense" approach to problem-solving. He has a proven track record of improving key metrics, such as reducing Mean Time to Repair by 27% in a previous role.

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Experience
23 Years
Current Role
Operations Manager - Video Support Center
Job Level
Middle
Location
Aurora, Colorado, United States
Personality Overview

How Douglas shows up

Conviction Driven
Friendly Challenger
Risk-Accepting

They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Priorities

Topics Douglas cares about

Network Reliability
His entire career is focused on achieving maximum service reliability, consistently delivering 99. 9%+ uptime for mission-critical systems supporting millions of users.
Operational Efficiency
He is an expert in reducing Mean Time To Repair (MTTR) and driving cost savings through strategic process improvements, automation, and data-driven decision-making.
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Career

Work history

11-2019
Operations Manager - Video Support Center
Charter Communications
12-2017 - 2-2019
Contractor
Experis/Manpower Group
7-2016 - 7-2017
Video Operations
Pyramid Consulting Group, LLC
2-2005 - 7-2015
Super Headend Operations Manager
Verizon
9-1999 - 8-2004
Manager Southeast Sonet
Global Crossing
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1974 - 1978
High School
Prairie du Chien High School
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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