Dr. Anita Francis in

Dr. Anita Francis

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Process and Planning Lead - Legal Support Operations - National Level at USAA
📍 New York City Metropolitan Area, United States

Dr. Anita Francis is a Process and Planning Lead for National Legal Support Operations at USAA, where she leverages her unique background in organizational psychology. She is a recognized speaker, having presented at the National Association of Women Lawyers on fostering mission-centric cultures and inclusive leadership.

She holds a Doctorate in the Psychology of Human and Organizational Behavior from Touro University Worldwide and is acknowledged by peers for providing academic and personal mentorship to other doctoral candidates.

Dr. Francis applies deep psychological insights to enhance legal operations, focusing on leadership, team dynamics, and process improvement.

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Experience
40 Years
Current Role
Process and Planning Lead - Legal Support Operations - National Level
Job Level
Senior
Location
New York City Metropolitan Area, United States
Personality Overview

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Priorities

Topics Dr. cares about

Mission-Centric Leadership
Was a featured panelist at a 2024 National Association of Women Lawyers event on leadership within a mission-centric corporate culture at USAA.
Organizational Psychology
Holds a Doctor of Psychology (PsyD) degree focused specifically on Human and Organizational Behavior, which informs her professional approach.
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Career

Work history

8-2016
Process and Planning Lead - Legal Support Operations - National Level
USAA
8-2014 - 8-2016
Director of Legal Support Operations Staff Counsel - East Coast Region
USAA
3-1986 - 8-2014
Law Office Assistant/Paralegal Lead
USAA
In the press

Media appearances

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Education
Doctor of Psychology of Human and Organizational Behavior Psychology & Leadership - PSYD
Touro University Worldwide
Bachelor of Applied Science - BASc
St. John's University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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