Dushyant Srivastava in

Dushyant Srivastava

Evaluator · DISC type dcs
Chief Information Officer at first direct
📍 London, England, United Kingdom

As CIO of first direct, Dushyant Srivastava is a digital transformation leader focused on creating scalable, secure, and AI-powered financial solutions. An alumnus of The London School of Economics and Political Science, his expertise covers large-scale systems integration, risk analysis, and mobile banking, honed through senior roles at HSBC and JPMorganChase.

His professional focus is intensely centered on leveraging technology to enhance the customer journey. He is passionate about the teams behind the technology, drawing inspiration from his global technology centers and emphasizing the importance of blending digital innovation with a human touch to maintain market leadership.

He led the technology strategy that resulted in first direct achieving the #1 Net Promoter Score (NPS) brand across all sectors in the UK.

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Experience
13 Years
Current Role
Chief Information Officer
Job Level
Leadership
Location
London, England, United Kingdom
Personality Overview

How Dushyant shows up

Thorough Evaluator
Hard To Convince
Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Priorities

Topics Dushyant cares about

AI in Finance
Actively leverages AI and data analytics to deliver personalized digital banking experiences and enhance customer service.
Customer Satisfaction
Passionate about achieving top customer satisfaction ratings (NPS), which his technology leadership helped first direct secure as the #1 UK brand for customer service.
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Career

Work history

6-2022
Chief Information Officer
first direct
7-2018 - 6-2022
Global Head of Mobile Delivery
HSBC Retail Banking and Wealth Management
8-2017 - 7-2018
UK Head Of Mobile Delivery
HSBC Retail Banking and Wealth Management
2-2017 - 10-2017
Global Head of Portfolio Optimisation
HSBC Retail Banking and Wealth Management
9-2009 - 6-2011
Development Manager, Major Deals
JPMorganChase
In the press

Media appearances

Dushyant Srivastava - Chief Information Officer at First Direct Limited. Featured in The Org
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Education
2006 - 2007
MSc
The London School of Economics and Political Science (LSE)
2001 - 2005
BEng
BIT Mesra Student-Industry Relations Cell
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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