Dushyant Srivastava

Evaluator
DISC Type : dcs

Chief Information Officer at first direct

London, England, United Kingdom

Overview

As CIO of first direct, Dushyant Srivastava is a digital transformation leader focused on creating scalable, secure, and AI-powered financial solutions. An alumnus of The London School of Economics and Political Science, his expertise covers large-scale systems integration, risk analysis, and mobile banking, honed through senior roles at HSBC and JPMorganChase.

His professional focus is intensely centered on leveraging technology to enhance the customer journey. He is passionate about the teams behind the technology, drawing inspiration from his global technology centers and emphasizing the importance of blending digital innovation with a human touch to maintain market leadership.

He led the technology strategy that resulted in first direct achieving the #1 Net Promoter Score (NPS) brand across all sectors in the UK.

Personality Overview

Thorough Evaluator

Hard To Convince

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

AI in Finance
Actively leverages AI and data analytics to deliver personalized digital banking experiences and enhance customer service.
Customer Satisfaction
Passionate about achieving top customer satisfaction ratings (NPS), which his technology leadership helped first direct secure as the #1 UK brand for customer service.
Digital Transformation
Focuses on blending cutting-edge digital innovation with a strong human element to redefine the customer banking experience.

Media Appearances

Dushyant Srivastava - Chief Information Officer at First Direct Limited. Featured in The Org

See Now

Work History

6-2022
Chief Information Officer at first direct
7-2018 - 6-2022
Global Head of Mobile Delivery at HSBC Retail Banking and Wealth Management
8-2017 - 7-2018
UK Head Of Mobile Delivery at HSBC Retail Banking and Wealth Management
2-2017 - 10-2017
Global Head of Portfolio Optimisation at HSBC Retail Banking and Wealth Management
9-2009 - 6-2011
Development Manager, Major Deals at JPMorganChase

Education

2006 - 2007
MSc from The London School of Economics and Political Science (LSE)
2001 - 2005
BEng from BIT Mesra Student-Industry Relations Cell

More Information

Social Presence :

Prographics :

Exp : 13 Location : London, England, United Kingdom Job Level : Leadership Designation : Chief Information Officer at first direct
URL has been copied!

Insights For Selling To Dushyant

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dushyant is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Dushyant

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Dushyant move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Dushyant take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Dushyant

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.