Eddie Silva in

Eddie Silva

Initiator · DISC type Di
Customer Experience Strategy Sr Manager at Mercado Libre
📍 Ireland

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
21 Years
Current Role
Customer Experience Strategy Sr Manager
Job Level
Middle
Location
Ireland
Personality Overview

How Eddie shows up

Impact-Oriented
Conviction Driven
Friendly Challenger

They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Priorities

Topics Eddie cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

11-2019
Customer Experience Strategy Sr Manager
Mercado Libre
8-2019 - 11-2019
Customer Experience Manager
Mercado Libre
1-2017 - 11-2023
Co-Founder
WOW Lab - Customer Experience Solutions
1-2019 - 8-2019
Customer Experience Manager - Project Management
Vivo (Telefônica Brasil)
8-2017 - 1-2019
Customer Experience Manager - Project Strategy
Tembici
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2-2024 - 2-2025
Master Business Analytics
University of Galway
2013 - 2014
MBA in Business with emphasis on Projects
FGV - Fundação Getulio Vargas
2015 - 2016
MBA in Leadership
Pontifícia Universidade Católica de São Paulo
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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