Antonia Galvez Orfali

Examiner
DISC Type : sc

CX analyst at IKEA

Santiago, Santiago Metropolitan Region, Chile

Overview

Antonia Galvez Orfali is a Customer Experience Analyst at IKEA, having progressed from an internship role within the company. She holds both a Masters degree and a Licenciatura from Universidad Adolfo Ibáñez, demonstrating a strong academic foundation in her field.

She is passionate about professional development and customer experience, actively attending industry events like the CX Day Latinoamérica congress to connect with leaders. Her interests include major consumer goods and consulting firms such as LOréal, Nestlé, and Deloitte.

Antonia and her team won the Branding Challenge 2023 for the Santa Rita Estates category.

Personality Overview

Late Adopter

Process Oriented

Unexpressive

They do not like taking risks at all and go for proven options in the end.  Being observant comes to them naturally. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Customer Experience
As a CX Analyst at IKEA, she is deeply involved in this field and attends industry conferences like CX Day Latinoamérica to stay current with trends and best practices.
Brand Management
Demonstrated a keen interest and skill in branding by winning the Branding Challenge 2023 for her work with the Santa Rita Estates brand.
Professional Growth
She publicly celebrates her career advancements, such as her transition from an intern to a full-time CX Analyst at IKEA, showing a focus on her professional journey.

Media Appearances

Antonia has no verified media appearances

Work History

7-2024
CX analyst at IKEA
2-2024 - 7-2024
Practicante universitaria at IKEA
7-2023 - 12-2023
Master proyect at L'Oréal
12-2021 - 1-2022
Practicante universitaria at Sustrend

Education

3-2023 - 12-2023
Master's degree from Universidad Adolfo Ibáñez
3-2019 - 7-2023
Licenciatura from Universidad Adolfo Ibáñez

More Information

Social Presence :

Prographics :

Exp : 2 Location : Santiago, Santiago Metropolitan Region, Chile Job Level : Junior Designation : CX analyst at IKEA
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Insights For Selling To Antonia

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Antonia is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Antonia

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Antonia move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Antonia take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Antonia

Personality Compatibility


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