Antonia Galvez Orfali
Examiner · DISC type scAntonia is a Customer Experience Analyst at Mercado Libre with a focus on Voice of the Customer and data-driven insights. She progressed from an intern to an analyst at IKEA before her current role. She holds a Masters degree from Universidad Adolfo Ibáñez and is passionate about improving the customer journey.
Outside of work, she demonstrates a strong commitment to professional development by attending industry events like the CX Day Latinoamérica Congress. Her passion for great customer service extends to her personal life, as she enjoys observing brand experiences even while on vacation.
She once traveled to Colombia to implement a new, visible, and accessible space for listening to customers in IKEA stores.
Read the full overview →How Antonia shows up
They do not like taking risks at all and go for proven options in the end. Being observant comes to them naturally. They are heavily focused on quality and prefer doing things the right way, even if it takes time.
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Steadiness (S)
Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.
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