Edson Rodrigues dos Santos

Questioner
DISC Type : c

Analista de TI at T-Systems do Brasil

São Paulo, São Paulo, Brazil

Overview

Edson is an IT Analyst at T-Systems do Brasil, with a background in technical support roles at companies like Stefanini and Atos. He has extensive experience in Level 1 and 2 remote and on-site support, hardware maintenance, and user profile configuration. He holds a technology degree from Cruzeiro do Sul Virtual.

He has supported major enterprise clients, including providing dedicated technical support to all employees at MAN Latin America during his time at Atos.

Personality Overview

Systematic

Not Easily Convinced

Value Seeker

They prefer to do thorough analysis of any situation.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

IT Support Services
His career is built on providing Level 1 and 2 technical support, including hardware maintenance, formatting, and user profile configuration for large companies.
IT Asset Management
Previous roles involved controlling and managing the physical inventory and distribution of IT equipment and peripherals to all employees.
Career Development
He recently announced starting a new role as an IT Analyst, showing he is focused on professional growth and taking on new challenges.

Media Appearances

Edson has no verified media appearances

Work History

1-2024
Analista de TI at T-Systems do Brasil
6-2021 - 1-2024
Tecnico de Suporte III at Stefanini Brasil
9-2020 - 6-2021
Analista de Suporte 2N 2 at Atos
8-2012 - 3-2019
Analista de Suporte N1 e N2 at Atos
10-2005 - 6-2011
Support Analyst at Across | Futuros Convergentes

Education

7-2021 - 7-2023
Curso Superior de Tecnologia (CST) from Cruzeiro do Sul Virtual
2020 - 2022
Education details unavailable from Universidade Cruzeiro do Sul

More Information

Social Presence :

Prographics :

Exp : 17 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Analista de TI at T-Systems do Brasil
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Insights For Selling To Edson

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Emphasise more on facts and measurable benefits
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Edson is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Edson

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Edson move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Edson take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Edson

Personality Compatibility


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