Eduardo Susuki

Sharpshooter
DISC Type : DC

Senior Service Manager at Lexmark

São Paulo, São Paulo, Brazil

Overview

Eduardo is a Senior Service Manager with extensive experience managing complex projects, service delivery, and digital transformations for companies like Lexmark, Foursys, and Ricoh. He holds a degree in Computer Science and an ITIL v4 certification. Colleagues describe him as results-oriented, dedicated, and a strong leader.

In 2019, he won both the RICOH BRAZIL AWARD and the RICOH EXCELLENCE AWARD from Ricoh Latin America for his outstanding results and contributions to the companys growth.

Personality Overview

Fast But Analytical

ROI Driven

Precise But Practical

They like to act fast and expect others to do the same.  They like to be in a position where they can control the conversation and terms. They are not focused on building rapport and relationships.

Topics They Care About

Service Management
Currently a Senior Service Manager, he has extensive experience managing Field Service, Repair Centers, and technical support teams across Brazil for companies like Lexmark and GLORY.
Digital Transformation
He managed digital transformation programs, including the implementation of new tools, process improvements, and the migration of solutions to the cloud.
ERP Implementation
Managed the implementation of Microsoft Dynamics D365 F&O ERP for clients across Latin America, coordinating multifunctional teams in finance, IT, and operations.

Media Appearances

Eduardo has no verified media appearances

Work History

4-2025
Senior Service Manager at Lexmark
11-2023 - 4-2025
Business Transformation Program Manager / Senior Project Manager at Foursys
7-2022 - 10-2023
Global Account Program Manager at Nexer Group
8-2021 - 7-2022
Senior Service Manager - PMO, Field Service and Repair Center at GLORY
11-2017 - 8-2021
Senior Service, PMO and Operation Manager at Ricoh Brasil S.A.

Education

Education details unavailable from MBA - Gestão de Projetos
Education details unavailable from Bacharel em Ciências da Computação

More Information

Social Presence :

Prographics :

Exp : 12 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Senior Service Manager at Lexmark
URL has been copied!

Insights For Selling To Eduardo

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Make sure that you circle back fast on any action items, it wins their trust
  • Objectively showcase the impact that your product creates

DONT's

  • Avoid being too verbose
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eduardo is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Eduardo

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Eduardo move?

  • They can take decisions very fast if you manage to convince them.
  • Can Eduardo take some risk or not?

  • The risks don’t matter much to them.

You And Eduardo

Personality Compatibility


Other Lexmark Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.