Eduardo is a Senior Service Manager with extensive experience managing complex projects, service delivery, and digital transformations for companies like Lexmark, Foursys, and Ricoh. He holds a degree in Computer Science and an ITIL v4 certification. Colleagues describe him as results-oriented, dedicated, and a strong leader.
In 2019, he won both the RICOH BRAZIL AWARD and the RICOH EXCELLENCE AWARD from Ricoh Latin America for his outstanding results and contributions to the companys growth.
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Experience
12 Years
Current Role
Senior Service Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview
How Eduardo shows up
Fast But Analytical
ROI Driven
Precise But Practical
They like to act fast and expect others to do the same. They like to be in a position where they can control the conversation and terms. They are not focused on building rapport and relationships.
Priorities
Topics Eduardo cares about
Service Management
Currently a Senior Service Manager, he has extensive experience managing Field Service, Repair Centers, and technical support teams across Brazil for companies like Lexmark and GLORY.
Digital Transformation
He managed digital transformation programs, including the implementation of new tools, process improvements, and the migration of solutions to the cloud.
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Career
Work history
4-2025
Senior Service Manager
Lexmark
11-2023 - 4-2025
Business Transformation Program Manager / Senior Project Manager
Foursys
7-2022 - 10-2023
Global Account Program Manager
Nexer Group
8-2021 - 7-2022
Senior Service Manager - PMO, Field Service and Repair Center
GLORY
11-2017 - 8-2021
Senior Service, PMO and Operation Manager
Ricoh Brasil S.A.
In the press
Media appearances
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Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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