Eduardo Terroni in

Eduardo Terroni

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Customer Operations Manager at Lexmark
📍 São Paulo, São Paulo, Brazil

Eduardo is a Customer Operations Manager with extensive experience leading high-performance teams in service delivery. He holds an MBA in Project Management from Universidade Nove de Julho and is focused on operational efficiency and talent development. Colleagues describe him as dedicated, proactive, and ethical.

He is passionate about fostering a positive work culture centered on valuing human capital. Eduardo actively supports and promotes diversity, equity, and inclusion initiatives, while also showing a keen interest in how data, analytics, and AI are shaping future business strategies.

In a previous role, Eduardo successfully managed a diverse team of over 350 employees, including supervisors, technicians, and analysts.

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Experience
27 Years
Current Role
Customer Operations Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Eduardo cares about

High-Performance Teams
Focuses on building and leading large, high-performing teams, having previously managed over 350 people with an emphasis on talent development and engagement.
Customer Success
His career centers on service delivery and customer operations, aiming to strengthen client relationships and drive results through operational excellence.
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Career

Work history

1-2017
Customer Operations Manager
Lexmark
12-2007 - 5-2016
Coordenador de Serviços
SIMPRESS - A Subsidiary of Samsung Electronics Co., Ltd
6-2003 - 12-2006
Coordenador de Projetos Senior
Tecnoset IT Solutions
5-1996 - 1-2003
Team Leader
Xerox
In the press

Media appearances

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Education
2016 - 2017
MBA - Master in Project Management
Uninove - Universidade Nove de Julho
2002 - 2004
Gestão de Ambiente de Internet e Redes de Computadores
Uninove - Universidade Nove de Julho
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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