Eduardo Terroni

Sharpshooter
DISC Type : CD

Customer Operations Manager at Lexmark

São Paulo, São Paulo, Brazil

Overview

Eduardo is a Customer Operations Manager with extensive experience leading high-performance teams in service delivery. He holds an MBA in Project Management from Universidade Nove de Julho and is focused on operational efficiency and talent development. Colleagues describe him as dedicated, proactive, and ethical.

He is passionate about fostering a positive work culture centered on valuing human capital. Eduardo actively supports and promotes diversity, equity, and inclusion initiatives, while also showing a keen interest in how data, analytics, and AI are shaping future business strategies.

In a previous role, Eduardo successfully managed a diverse team of over 350 employees, including supervisors, technicians, and analysts.

Personality Overview

Precise But Practical

Rigorous & Demanding

ROI Driven

They are not always relationship oriented.  They take a lot of pride in personal achievements. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

High-Performance Teams
Focuses on building and leading large, high-performing teams, having previously managed over 350 people with an emphasis on talent development and engagement.
Customer Success
His career centers on service delivery and customer operations, aiming to strengthen client relationships and drive results through operational excellence.
Data & Analytics
Shows a strong interest in emerging data strategies by sharing content from industry events for Chief Data & Analytics Officers, including topics like AI and ML.

Media Appearances

Eduardo has no verified media appearances

Work History

1-2017
Customer Operations Manager at Lexmark
12-2007 - 5-2016
Coordenador de Serviços at SIMPRESS - A Subsidiary of Samsung Electronics Co., Ltd
6-2003 - 12-2006
Coordenador de Projetos Senior at Tecnoset IT Solutions
5-1996 - 1-2003
Team Leader at Xerox

Education

2016 - 2017
MBA - Master in Project Management from Uninove - Universidade Nove de Julho
2002 - 2004
Gestão de Ambiente de Internet e Redes de Computadores from Uninove - Universidade Nove de Julho

More Information

Social Presence :

Prographics :

Exp : 27 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Customer Operations Manager at Lexmark
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Insights For Selling To Eduardo

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Speak about competitive differentiation that your product offers

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eduardo is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Eduardo

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Eduardo move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Eduardo take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Eduardo

Personality Compatibility


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