Denis Esteves in

Denis Esteves

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Customer Operations Manager at Lexmark
📍 Greater São Paulo Area, Brazil

Denis Esteves is a senior Service Delivery and Customer Success Manager with extensive experience managing mission-critical IT operations for large multinational companies. He holds an MBA from Fundação Getulio Vargas and is described by colleagues as dedicated, proactive, and organized, with expertise in complex contracts and P&L management.

He once managed IT monitoring operations for clients across four countries simultaneously: Brazil, Argentina, Chile, and Mexico.

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Experience
19 Years
Current Role
Customer Operations Manager
Job Level
Middle
Location
Greater São Paulo Area, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Denis cares about

IT Service Delivery
His career is centered on managing and delivering infrastructure and application services, ensuring contractual SLAs are met in high-stakes environments.
Complex Contract Management
He has deep expertise in managing large outsourcing contracts, focusing on service levels, profitability (P&L), and vendor negotiations.
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Career

Work history

9-2018
Customer Operations Manager
Lexmark
9-2017 - 9-2018
IT Service Delivery Manager
Inmetrics
2-2012 - 3-2016
Service Delivery
LogicalisBR
2-2010 - 2-2012
Account Delivery Manager
DXC Technology
10-2004 - 2-2010
Operations Supervisor
HP
In the press

Media appearances

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Education
2015 - 2017
Master of Business Administration (M.B.A.)
FGV - Fundação Getulio Vargas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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