Denis Esteves

Critic
DISC Type : C

Customer Operations Manager at Lexmark

Greater São Paulo Area, Brazil

Overview

Denis Esteves is a senior Service Delivery and Customer Success Manager with extensive experience managing mission-critical IT operations for large multinational companies. He holds an MBA from Fundação Getulio Vargas and is described by colleagues as dedicated, proactive, and organized, with expertise in complex contracts and P&L management.

He once managed IT monitoring operations for clients across four countries simultaneously: Brazil, Argentina, Chile, and Mexico.

Personality Overview

Precise

Negotiator

ROI Driven

They prefer to analyze logically and value objective facts over emotions.  They don’t appreciate bells and whistles unless backed by data. They like to take decisions independently and do not seek others' support often.

Topics They Care About

IT Service Delivery
His career is centered on managing and delivering infrastructure and application services, ensuring contractual SLAs are met in high-stakes environments.
Complex Contract Management
He has deep expertise in managing large outsourcing contracts, focusing on service levels, profitability (P&L), and vendor negotiations.
Multinational Operations
He has direct experience managing large, multicultural teams and delivering services to clients across multiple countries in Latin America.

Media Appearances

Denis has no verified media appearances

Work History

9-2018
Customer Operations Manager at Lexmark
9-2017 - 9-2018
IT Service Delivery Manager at Inmetrics
2-2012 - 3-2016
Service Delivery at LogicalisBR
2-2010 - 2-2012
Account Delivery Manager at DXC Technology
10-2004 - 2-2010
Operations Supervisor at HP

Education

2015 - 2017
Master of Business Administration (M.B.A.) from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 19 Location : Greater São Paulo Area, Brazil Job Level : Middle Designation : Customer Operations Manager at Lexmark
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Insights For Selling To Denis

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t try too hard to build a relationship with them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Denis is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Denis

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Denis move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Denis take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Denis

Personality Compatibility


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