Edwin Eduardo Palacios López

Questioner
DISC Type : c

Supervisor de cobranzas at Banco Falabella Chile

Santiago Metropolitan Area, Chile

Overview

Edwin Eduardo Palacios López es un Supervisor de Cobranzas en Banco Falabella con más de siete años de experiencia en servicio al cliente, CRM y excelencia operativa. Lidera equipos enfocados en la mejora continua, aprovechando su formación como Licenciado en Derecho por la Universidad Dr. José Matías Delgado para aportar una perspectiva única.

Fuera de su rol principal, Edwin se dedica al aprendizaje continuo, habiendo completado recientemente certificaciones en Excel Avanzado, inglés y un curso en argumentación jurídica. Celebra activamente los logros de su equipo y participa en eventos de desarrollo profesional como el "Talent Day" de su empresa, mostrando un fuerte compromiso con el crecimiento personal y de equipo.

Hecho único: Anteriormente trabajó como Consultor Jurídico, estableciendo el marco legal para implementar tecnologías de eficiencia energética en el alumbrado público.

Personality Overview

Not Easily Convinced

Price-Sensitive

Cautious & Analytical

They are more likely than others to negotiate on pricing and terms.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Excelencia Operacional
Se enfoca en la mejora continua y la innovación, explorando nuevas estrategias y tecnologías para optimizar procesos en sus equipos.
Liderazgo de Equipos
Lidera un equipo en Banco Falabella y anteriormente gestionó supervisores en Teleperformance, enfatizando el apoyo mutuo para lograr objetivos.
Gestión de CRM
Posee más de siete años de experiencia desarrollando y perfeccionando habilidades en la gestión de relaciones con clientes en diversos sectores.

Media Appearances

Edwin has no verified media appearances

Work History

7-2024
Supervisor de cobranzas at Banco Falabella Chile
9-2021 - 3-2024
Assistant contact center manager at Teleperformance
5-2021 - 9-2021
Contact Center Senior Supervisor at Teleperformance
1-2017 - 5-2021
Contact Center Supervisor at Teleperformance
11-2012 - 2-2013
Consultor Jurídico at sustainabilty & research S.A de C.V

Education

2005 - 2012
Bachelor of Laws (LL.B.) from Universidad Dr. José Matías Delgado

More Information

Social Presence :

Prographics :

Exp : 8 Location : Santiago Metropolitan Area, Chile Job Level : N/A Designation : Supervisor de cobranzas at Banco Falabella Chile
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Insights For Selling To Edwin Eduardo

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Edwin Eduardo is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Edwin Eduardo

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Edwin Eduardo move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Edwin Eduardo take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Edwin Eduardo

Personality Compatibility


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