Elaine Craven

Critic
DISC Type : C

Sr. Manager Digital Assist Tools & Enablement - Digital Chat at Cox Communications

Peoria, Arizona, United States

Overview

Elaine has no verified overview

Personality Overview

Objective Thinker

Critic

Information Seeker

They like to take decisions independently and do not seek others' support often.  It is very likely that they will negotiate pricing or other important terms. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Elaine has no verified topics they care about

Media Appearances

Elaine has no verified media appearances

Work History

10-2021
Sr. Manager Digital Assist Tools & Enablement - Digital Chat at Cox Communications
7-2014 - 11-2021
Manager Customer Care Strategy & Process at Cox Communications
12-2007 - 7-2014
Supervisor Technical Support at Cox Communications
5-1999 - 6-2000
Customer Service Representative at Discover Financial Services

Education

5-2023 - 1-2025
Master of Business Administration - MBA from University of Phoenix
2008 - 2010
Bachelor of Business Administration (B.B.A.) from Kaplan University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Peoria, Arizona, United States Job Level : Middle Designation : Sr. Manager Digital Assist Tools & Enablement - Digital Chat at Cox Communications
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Insights For Selling To Elaine

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Be ready for penetrating questions and critical examination of your pitch
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Do not use very emotional or colorful language
  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Elaine is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Elaine

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Elaine move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Elaine take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Elaine

Personality Compatibility


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