Elfio Valente

Questioner
DISC Type : c

Coordenador de atendimento ao cliente at Genial Investimentos

Brazil

Overview

Elfio Valente is a Customer Service Coordinator at Genial Investimentos, where he has grown from a Customer Experience Analyst role. His background includes experience in administration and team leadership, and he holds a Bachelors degree in Engineering from Anhanguera Educacional.

He is passionate about customer experience and takes great pride in his companys dedication to high-quality client service. Elfio values a supportive team environment and publicly acknowledges the role his managers and peers play in his success.

He was recently recognized as one of the top-performing employees at Genial Investimentos.

Personality Overview

Price-Sensitive

Cautious & Analytical

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Customer Experience
Showcases a strong passion for CX in his professional activities and social posts, actively promoting quality customer service as a core value.
Client Service Quality
Proudly highlights his company's 24/7 quality support and its nomination for the Reclame Aqui award, a significant recognition in customer service.
Team Recognition
He publicly celebrated being named an "excelente" employee, expressing deep gratitude for his manager and peers, showing that he values acknowledgement and team success.

Media Appearances

Elfio has no verified media appearances

Work History

11-2021
Coordenador de atendimento ao cliente at Genial Investimentos
7-2019
Customer Experience analyst at Genial Investimentos
8-2017 - 7-2019
Garçom at TERSERV
4-2014 - 6-2016
Auxiliar de administração at Total Express
4-2012 - 2-2013
Auxiliar de logística at DHL Supply Chain

Education

2017 - 2022
Bacharelado em Engenharia from Anhanguera Educacional
2011 - 2012
Tecnologo. from Falc - Faculdade da Aldeia de Carapicuiba

More Information

Social Presence :

Prographics :

Exp : 11 Location : Brazil Job Level : Middle Designation : Coordenador de atendimento ao cliente at Genial Investimentos
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Insights For Selling To Elfio

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Share as much information as possible regarding your product
  • Back up any claims with data and numbers

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Elfio is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Elfio

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Elfio move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Elfio take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Elfio

Personality Compatibility


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