Fabiana Porto

Go-getter
DISC Type : d

Coordenadora de operações cartões at Genial Investimentos

São Paulo, São Paulo, Brazil

Overview

Fabiana Porto is a card operations coordinator at Genial Investimentos with over 10 years of experience in administrative, financial, and operations management. She holds an MBA from the University of São Paulo and specializes in process improvement and strategic planning. Colleagues describe her as dedicated, organized, responsible, and committed.

She recently represented Genial Investimentos at Mastercards Chargeback Day, engaging in high-level discussions on industry best practices.

Personality Overview

Vision Oriented

Challenger

Direct & Candid

They don’t always try to control the conversation but neither do they like yielding it fully.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Chargeback Management
Her experience includes managing fraud and dispute chargeback cases and she recently participated in a Mastercard event focused on the topic.
Card Operations
As the core of her current and past roles, she coordinates all card operations, focusing on compliance, efficiency, and quality.
Process Optimization
She consistently focuses on developing and implementing improvement plans to enhance efficiency, reduce costs, and ensure service quality.

Media Appearances

Fabiana has no verified media appearances

Work History

9-2024
Coordenadora de operações cartões at Genial Investimentos
9-2022 - 9-2024
Coordenadora de operações at C6 Bank
9-2021 - 9-2022
Analista de operações sênior at C6 Bank
2-2021 - 9-2021
Analista de operações pleno at C6 Bank
9-2020 - 2-2021
Analista de produtos at Safra

Education

1-2023 - 7-2023
Pós-graduação Lato Sensu - Especialização from Universidade Anhanguera São Paulo
1-2020 - 1-2023
Master of Business Administration - MBA from USP - Universidade de São Paulo

More Information

Social Presence :

Prographics :

Exp : 15 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Coordenadora de operações cartões at Genial Investimentos
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Insights For Selling To Fabiana

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Refer to testimonials from others in similar positions
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Do not give up if they are not convinced, try again with a different approach
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fabiana is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Fabiana

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Fabiana move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Fabiana take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Fabiana

Personality Compatibility


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