Eliane De Cassia in

Eliane De Cassia

Login to view DISC.
Gerente de Customer Experience (CX) at Santander Brasil
📍 São Paulo, São Paulo, Brazil

Eliane De Cassia is a senior leader at Santander Brasil, specializing in Customer Experience (CX), continuous improvement, and knowledge management. With a background in credit recovery and a Black Belt certification, she focuses on leveraging AI and effective onboarding to drive quality and operational excellence within her teams.

Eliane demonstrates a strong commitment to ESG principles, championing meaningful projects that align with corporate social responsibility. She is focused on creating positive impacts through simple, significant changes in business processes, reflecting a passion for sustainability and mindful leadership within the financial sector.

Her Credit Recovery team recently won a bronze award at the Smart Customer 2025 event for an innovative ESG project.

Read the full overview →
Experience
17 Years
Current Role
Gerente de Customer Experience (CX)
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Eliane shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Eliane cares about

ESG Initiatives
Led a project in Credit Recovery that won an award in the ESG category at Smart Customer 2025, showcasing a passion for sustainability.
Customer Experience
As a Senior CX Leader and Manager at Santander, she is deeply involved in shaping and improving the customer journey.
+5 more topics Login to view topics
Career

Work history

9-2023
Gerente de Customer Experience (CX)
Santander Brasil
5-2020 - 8-2023
Coordenadora de Recuperação de Crédito
Santander Brasil
8-2008 - 4-2020
Analista de Recuperação de Crédito
Santander Brasil
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Eliane has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Cori Anderson
Cori Anderson
People Consultant
Work Friendly
 Kate Horner
Kate Horner
Vice President
Maid Right
 Joanne Zadro
Joanne Zadro
Head of Talent Acquisition for EMEA
Mizuho
 Ash Hess
Ash Hess
Business Development Manager
Vltor Weapon Systems, Inc
Unlock the full playbookSee exactly how to sell to Eliane. Free, 10 seconds.