Eliane De Cassia
Inquirer · DISC type dcEliane De Cassia is a senior leader at Santander Brasil, specializing in Customer Experience (CX), continuous improvement, and knowledge management. With a background in credit recovery and a Black Belt certification, she focuses on leveraging AI and effective onboarding to drive quality and operational excellence within her teams.
Eliane demonstrates a strong commitment to ESG principles, championing meaningful projects that align with corporate social responsibility. She is focused on creating positive impacts through simple, significant changes in business processes, reflecting a passion for sustainability and mindful leadership within the financial sector.
Her Credit Recovery team recently won a bronze award at the Smart Customer 2025 event for an innovative ESG project.
Read the full overview →How Eliane shows up
They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.
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Eliane has no verified education history
DISC profile (public)
Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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