Emerson Cardoso

Examiner
DISC Type : cs

Diretor de atendimento ao cliente at Flytour • Corporação

São Paulo, São Paulo, Brazil

Overview

Emerson Cardoso é o Diretor de Atendimento e Operação da Flytour Consolidação, com vasta experiência no setor de turismo B2B, incluindo uma passagem anterior como Gerente Executivo na CVC Corp. Ele é um líder focado na montagem de equipes de alta performance e possui um MBA pela Uninove.

Emerson acredita que o profissional de turismo de sucesso hoje precisa de habilidades de relacionamento e domínio de tecnologia, em vez de ser especialista em um único nicho. Ele se concentra em investir em capital humano para impulsionar a operação.

Personality Overview

Status Quo Seeker

Process Oriented

Unexpressive

They are always well-planned and adopt a systematic approach.  Being observant comes to them naturally. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Capital Humano
Enfatiza a contratação de profissionais experientes e a formação de uma "equipe dos sonhos" como um diferencial competitivo chave no setor de turismo.
Atendimento B2B
Sua carreira é centrada na liderança de operações de atendimento ao cliente para agências de viagens, tanto na Flytour quanto anteriormente na CVC Corp.
Evolução do Setor
Comenta sobre como o perfil do profissional de consolidação mudou, valorizando mais as habilidades de relacionamento e tecnologia do que a especialização.

Media Appearances

Emerson has no verified media appearances

Work History

12-2021
Diretor de atendimento ao cliente at Flytour • Corporação
11-2021 - 12-2021
Transição at Self-employed
10-2018 - 10-2021
Gerente executivo at B2B CVC CORP

Education

2018 - 2018
MBA from Uninove - Universidade Nove de Julho
2020 - 2020
Master of Business Administration - MBA from educar

More Information

Social Presence :

Prographics :

Exp : 7 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Diretor de atendimento ao cliente at Flytour • Corporação
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Insights For Selling To Emerson

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emerson is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Emerson

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Emerson move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Emerson take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Emerson

Personality Compatibility


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