Emilia Pessis García

Questioner
DISC Type : c

Líder de Customer Experience at Soprole

Gran Santiago, Región Metropolitana de Santiago, Chile

Overview

Emilia Pessis García is the Customer Experience Leader at Soprole, with a strong background in e-commerce and marketing from her time at both Soprole and CCU. A graduate of Commercial Engineering from Universidad de los Andes, she is certified in Power BI, underscoring her data-driven approach.

She has an interest in major global consumer brands like The Walt Disney Company and PepsiCo. Her personal development includes international experience, having studied English in Brisbane, Australia, suggesting an appreciation for diverse cultures and perspectives.

Emilia was recognized for academic excellence by the Universidad de los Andes for two consecutive years.

Personality Overview

Price-Sensitive

Systematic

Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to analyze every situation thoroughly.


Topics They Care About

Customer Loyalty
Her current role is dedicated to leading processes that enhance customer experience, directly aiming to achieve high levels of satisfaction and long-term loyalty.
E-commerce Strategy
She has a proven track record of leading B2B e-commerce strategy, development, and marketing campaigns at large companies like Soprole and CCU.
Process Automation
In a previous role, she focused on incorporating new technologies to automate and standardize customer service processes for greater efficiency.

Media Appearances

Emilia has no verified media appearances

Work History

1-2026
Líder de Customer Experience at Soprole
8-2024
Líder Customer Service Canal Tradicional at Soprole
3-2021 - 8-2024
Líder de E-Commerce at Soprole
10-2020 - 3-2021
Líder de Marketing E-COMMERCE at CCU
9-2019 - 3-2021
Ingeniero de Marketing E-Commerce at CCU

Education

2012 - 2016
Ingeniería Comercial from Universidad de los Andes (CL)

More Information

Social Presence :

Prographics :

Exp : 9 Location : Gran Santiago, Región Metropolitana de Santiago, Chile Job Level : N/A Designation : Líder de Customer Experience at Soprole
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Insights For Selling To Emilia

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Emphasise more on facts and measurable benefits

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emilia is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Emilia

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Emilia move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Emilia take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Emilia

Personality Compatibility


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