Francisco Ramos Meléndez

Go-getter
DISC Type : d

Jefe de Contact Center at BancoEstado Cobranzas

Santiago, Santiago Metropolitan Region, Chile

Overview

Francisco is a financial industry leader with over 20 years of experience at institutions like BancoEstado and BCI, specializing in operations for contact centers, virtual channels, and branches. Colleagues describe him as a mobilizing and effective leader. He holds an engineering degree from Universidad Tecnologica de Chile.

He is a reflective thinker who often shares insights on leadership philosophy, the neuroscience of habits, and the importance of the human element in a technology-driven world. He values building strong personal connections with colleagues, viewing them as friendships that extend beyond the workplace.

Unique fact: He believes that in a fast-paced world, pausing to think is not a luxury but the most profitable investment one can make.

Personality Overview

Direct & Candid

Challenger

Self-Confident

They care equally about the product and its potential impact.  They can be nudged to make faster decisions by offering what they value. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Leadership Philosophy
Frequently posts about the nuances of modern leadership, contrasting inspiration with control and emphasizing the importance of listening and strategic thinking.
Contact Center Operations
Has extensive experience leading and optimizing both in-person and virtual contact center teams, managing KPIs and coordinating with external providers.
Human-Centric Technology
Believes that while technology provides speed, the human element provides meaning, viewing it as a critical emotional and strategic advantage in business.

Media Appearances

Francisco has no verified media appearances

Work History

2-2020
Jefe de Contact Center at BancoEstado Cobranzas
1-2019 - 2-2020
Jefe de Gestión Virtual y Empresas Externas Contact Center at BancoEstado Cobranzas
6-2007 - 1-2019
Jefe Zonal at BancoEstado Cobranzas
8-2002 - 8-2004
Jefe de Operaciones at Transitmar Limitada
3-1998 - 7-2004
Ejecutivo Normalizador at Banco Bci

Education

Ingeniería from Universidad Tecnologica de Chile
Diplomado from Universidad Adolfo Ibáñez

More Information

Social Presence :

Prographics :

Exp : 32 Location : Santiago, Santiago Metropolitan Region, Chile Job Level : N/A Designation : Jefe de Contact Center at BancoEstado Cobranzas
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Insights For Selling To Francisco

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Tell them that you are there to help them create visible impact within their organization
  • Highlight the competitive differentiation of your product

DONT's

  • Avoid long winding pitches, stay objective
  • Don't try too hard to get friendly, let it happen with time
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Francisco is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Francisco

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Francisco move?

  • Their decision making speed is somewhere in the middle.
  • Can Francisco take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Francisco

Personality Compatibility


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