Francisco Ramos Meléndez in

Francisco Ramos Meléndez

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Jefe de Contact Center at BancoEstado Cobranzas
📍 Santiago, Santiago Metropolitan Region, Chile

Francisco is a financial industry leader with over 20 years of experience at institutions like BancoEstado and BCI, specializing in operations for contact centers, virtual channels, and branches. Colleagues describe him as a mobilizing and effective leader. He holds an engineering degree from Universidad Tecnologica de Chile.

He is a reflective thinker who often shares insights on leadership philosophy, the neuroscience of habits, and the importance of the human element in a technology-driven world. He values building strong personal connections with colleagues, viewing them as friendships that extend beyond the workplace.

Unique fact: He believes that in a fast-paced world, pausing to think is not a luxury but the most profitable investment one can make.

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Experience
32 Years
Current Role
Jefe de Contact Center
Location
Santiago, Santiago Metropolitan Region, Chile
Personality Overview

How Francisco shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Francisco cares about

Leadership Philosophy
Frequently posts about the nuances of modern leadership, contrasting inspiration with control and emphasizing the importance of listening and strategic thinking.
Contact Center Operations
Has extensive experience leading and optimizing both in-person and virtual contact center teams, managing KPIs and coordinating with external providers.
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Career

Work history

2-2020
Jefe de Contact Center
BancoEstado Cobranzas
1-2019 - 2-2020
Jefe de Gestión Virtual y Empresas Externas Contact Center
BancoEstado Cobranzas
6-2007 - 1-2019
Jefe Zonal
BancoEstado Cobranzas
8-2002 - 8-2004
Jefe de Operaciones
Transitmar Limitada
3-1998 - 7-2004
Ejecutivo Normalizador
Banco Bci
In the press

Media appearances

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Education
Ingeniería
Universidad Tecnologica de Chile
Diplomado
Universidad Adolfo Ibáñez
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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