Emily Shepperd in

Emily Shepperd

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Chief Operating Officer at Financial Conduct Authority
📍 Royal Tunbridge Wells, England, United Kingdom

Emily Shepperd is the Chief Operating Officer and Executive Director at the Financial Conduct Authority, leveraging extensive global financial services experience from roles like EMEA COO at BNY Mellon. She specializes in regulatory remediation, operational simplification, and transforming business performance. Shepperd holds a Masters degree from Cass Business School.

She describes her career move from banking to financial regulation as being a "Poacher turned Gamekeeper, " a common reaction she received from former colleagues.

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Experience
28 Years
Current Role
Chief Operating Officer
Location
Royal Tunbridge Wells, England, United Kingdom
Personality Overview

How Emily shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Emily cares about

Corporate Culture
A central theme in her speeches, linking a healthy culture directly to consumer protection, market conduct, and business resilience under new regulatory standards.
Consumer Protection
Actively promotes the UK's Consumer Duty principles, highlighting initiatives like the 'Firm Checker' as a way to empower consumers and build trust in the market.
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Career

Work history

3-2021 - 12-2025
Chief Operating Officer
Financial Conduct Authority
3-2021 - 4-2025
Executive Director - Authorisations
Financial Conduct Authority
11-2018 - 2-2021
Interim Director - Customer Services & Change
Aegon
7-2016 - 9-2017
Co Chair Technology and Operations Group
AFME (Association for Financial Markets in Europe)
4-2015 - 11-2017
Group Chief Operating Officer, EMEA
BNY Mellon
In the press

Media appearances

Inside FCA Podcast: Emily Shepperd on agile regulation. Featured in Financial Conduct Authority
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Financial Conduct Authority's … - Following the Rules. Featured in Apple Podcasts
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Education
1997 - 1999
Master's degree
Cass Business School
1997 - 1999
MBA
City St George’s, University of London
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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