Emma Davey-Williams

Critic
DISC Type : C

Customer Engagement & Support Manager at The Royal Mint

Greater Cardiff Area, United Kingdom

Overview

Emma has no verified overview

Personality Overview

ROI Driven

Information Seeker

Critic

They prefer to analyze logically and value objective facts over emotions.  They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Emma has no verified topics they care about

Media Appearances

Emma has no verified media appearances

Work History

4-2023
Customer Engagement & Support Manager at The Royal Mint
4-2021 - 4-2023
Customer Engagement Manager at The Royal Mint
8-2020 - 4-2021
Engagement & Culture Assistant Manager at Lloyds Banking Group
10-2017 - 8-2020
Mobile Messaging Manager at Lloyds Banking Group
6-2016 - 10-2017
Customer Experience & Communications (Seco) at Lloyds Banking Group

Education

2008 - 2011
BA from Swansea Metropolitan University
2013 - 2014
Bsc Mathematics & Its learning from The Open University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Greater Cardiff Area, United Kingdom Job Level : Middle Designation : Customer Engagement & Support Manager at The Royal Mint
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Insights For Selling To Emma

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Don’t try too hard to build a relationship with them
  • Make extra effort to not seem pushy or confrontational
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emma is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Emma

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Emma move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Emma take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Emma

Personality Compatibility


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