Emma Dempsey

Examiner
DISC Type : cs

CEO at James and James Fulfilment

Rugby, England, United Kingdom

Overview

Emma Dempsey is the CEO of James and James Fulfilment, an e-commerce logistics company recently acquired by Netherlands-based QLS. With over 25 years of experience in senior roles at Clipper Logistics, Unipart, and Marks & Spencer, she focuses on operational excellence and international growth, including recent expansion to Australia.

Emma is a hands-on leader who enjoys working directly with her team, especially during peak seasons like Black Friday. Publicly available information indicates she is married with two daughters and spends time supporting their sports activities. She also shows a strong sense of community, using her network to help others.

To directly support her customers, Emmas company hosted a pop-up shop in London, providing a physical retail space for online brands they work with.

Personality Overview

Unexpressive

Overcautious

Tough To Convince

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  The only way to convince them is by showing them examples and ample proof. They are quite aware of their needs and limitations, so they are unlikely to over-promise.

Topics They Care About

eCommerce Fulfilment
As CEO of a 3PL, her focus is on providing scalable and efficient fulfilment services for online retailers, particularly during peak seasons like Black Friday.
International Growth
She is leading the company's global expansion, highlighted by the recent acquisition by QLS and the launch of operations in Australia.
Client Success
Demonstrates a commitment to client growth by going beyond logistics, such as creating a physical pop-up shop for online brands her company serves.

Media Appearances

Emma has no verified media appearances

Work History

8-2021
CEO at James and James Fulfilment
3-2020 - 6-2021
Chief Commercial Officer at Genesee & Wyoming Inc. UK
3-2017 - 1-2020
Chief Operating Officer at Clipper Logistics plc
1-2015 - 2-2017
Commercial Director at UTL - a Unipart Group Company
11-2010 - 12-2014
Director of Mobile Sector at UTL - a Unipart Group Company

Education

Emma has no verified education history

More Information

Social Presence :

Prographics :

Exp : 30 Location : Rugby, England, United Kingdom Job Level : Leadership Designation : CEO at James and James Fulfilment
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Insights For Selling To Emma

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emma is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Emma

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Emma move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Emma take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Emma

Personality Compatibility


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