Emma Lord

Observer
DISC Type : ic

Client Success Manager at Constructive Software

Greater Perth Area, Australia

Overview

With over eight years of experience in the residential building industry, Emma is a dedicated Client Success Manager at Constructive Software. She is passionate about ensuring builders maximize software efficiencies and deliver an exceptional customer experience throughout the entire build journey.

Emma spearheaded the launch of Constructive Softwares first-ever client-branded mobile app with New Choice Homes, a key milestone for the company.

Personality Overview

Example Seeker

Curious

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They ask a lot of questions and rely heavily on information and collaterals. They are generally strong communicators and are not easy to convince.

Topics They Care About

Construction Tech
She is passionate about helping builders leverage software and has launched new features like maintenance portals and client-centric mobile apps.
Customer Experience
Her current role and past position as a Customer Experience Manager highlight her focus on driving an exceptional journey for builders' clients.
Client Enablement
She is focused on ensuring builders get the best out of their software, celebrating successful client technology launches and positive impacts.

Media Appearances

Emma has no verified media appearances

Work History

10-2021
Client Success Manager at Constructive Software
10-2019 - 10-2021
Customer Experience Manager at Webb and Brown-Neaves
2-2018 - 10-2019
Client Services Team Leader at Webb and Brown-Neaves
11-2016 - 2-2018
Prestart Consultant at Webb and Brown-Neaves
2-2011 - 4-2013
Administrative Assistant at Tsokos Property

Education

Emma has no verified education history

More Information

Social Presence :

Prographics :

Exp : 14 Location : Greater Perth Area, Australia Job Level : Middle Designation : Client Success Manager at Constructive Software
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Insights For Selling To Emma

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emma is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Emma

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Emma move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Emma take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Emma

Personality Compatibility


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