Emma Madgic

Observer
DISC Type : ci

Customer Success Associate at Goodword

New York City Metropolitan Area, United States

Overview

Emma is a Customer Success Associate at the technology startup Goodword, where she focuses on helping people maximize the value of their professional networks. She previously honed her analytical skills as a Senior Analyst at Kekst CNC. Emma holds a degree in English from Brown University.

Outside of her tech career, Emma is a talented writer with a passion for uncovering and telling important stories. She has a demonstrated interest in communications and public affairs, following organizations like the Center for American Progress.

She received a national award for Excellence in Feature Writing for a piece that promoted LGBTQ+ visibility.

Personality Overview

Value Driven

Example Seeker

Assertive

They are generally good communicators and can be hard to convince.  They often ask many questions and rely heavily on information and documentation. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Startup Culture
Expressed excitement about joining a 6-person startup, emphasizing a focus on the company's mission over a rigid job description.
Effective Networking
Works at Goodword, a company focused on helping users manage and utilize their professional networks more effectively.
LGBTQ+ Storytelling
Received an award from the NLGJA for feature writing that was specifically recognized for its contribution to LGBTQ+ visibility and equality.

Media Appearances

Emma has no verified media appearances

Work History

2-2026
Customer Success Associate at Goodword
6-2025 - 2-2026
Operations at Tandem
8-2024 - 6-2025
Senior Analyst at Kekst CNC
7-2023 - 8-2024
Analyst at Kekst CNC
9-2022 - 12-2022
Teaching Assistant, The Global Burden of Disease at Brown University

Education

9-2019 - 5-2023
English from Brown University
8-2015 - 5-2019
High School Diploma from Aragon High School

More Information

Social Presence :

Prographics :

Exp : 3 Location : New York City Metropolitan Area, United States Job Level : N/A Designation : Customer Success Associate at Goodword
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Insights For Selling To Emma

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Be prepared for a lot of questions, answer them objectively
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emma is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Emma

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Emma move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Emma take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Emma

Personality Compatibility


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